1.A primary investigation on the role of staff-volunteers in hospital management
Lianxu DONG ; Xiaowei DING ; Yong LIU ; Chunmei XIANG ; Ning LI ; Bo HU ; Chang LIU ; Tianyou WANG ; Kaifei LI
Chinese Journal of Hospital Administration 2020;36(11):939-941
Staff volunteers play the roles of both hospital staff and volunteers, whose volunteer services bear special significance for hospital management. The authors reviewed voluntary services provided by staff of Beijing Children′s Hospital affiliated to Capital Medical University in recent years, and concluded that staff volunteers feature better medical service quality, optimized medical process, doctor-patient harmony and better soft power of the hospital. In view of existing problems, they came up with proposals in terms of innovation forms, institutional improvement and incentive mechanisms, for better performance of such volunteers in hospital management.
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