OBJECTIVE

This study aimed to evaluate the patient satisfaction and associated factors regarding telemedicine use among Chong Hua Hospital employees consulting in staff clinic.

METHODS

Using descriptive-correlational research design, the adopted survey questionnaire was distributed to 85 respondents.

RESULTS

Results revealed that a large proportion of employees who had tried telemedicine were aged 35-44 years old, mostly females and residents within Cebu City, who earned an estimated monthly income of Php 23,361- Php 46,761. In terms of the satisfaction domains, service quality was rated the highest while affordability was rated the least. There was also a very high repeat intentions to use telemedicine among the respondents.

CONCLUSION

It can be concluded that the expectations of patients in the new normal consulting through the virtual means were met in terms of the accessibility, affordability and even their procedural experience itself and exceeded expectations when it comes to the service quality. Several recommendations were provided to improve the provision of telemedicine in the institution.

Human ; Telemedicine ; Patient Satisfaction