Practice of applying multimedia technology in doctor-patient communication before diagnosis and treatment
10.3760/cma.j.cn111325-20201029-02075
- VernacularTitle:多媒体技术应用于诊疗前医患沟通的实践
- Author:
Jiawei GU
1
;
Qiang HE
;
Jun ZHANG
;
Bin ZHENG
;
Liangming NIE
;
Hongfang ZHANG
;
Zhiqiang WU
;
Jian SHEN
;
Jinwen QI
;
Lingcui FANG
;
Liang ZHENG
;
Minhui SHEN
;
Feng TIAN
;
Jie SHANG
;
Yang GAO
;
Chaoyang HONG
Author Information
1. 浙江省人民医院 杭州医学院附属人民医院，杭州 310014
- Keywords:
Health services administration;
Multimedia technology;
Doctor-patient communication;
Preoperative conversation
- From:
Chinese Journal of Hospital Administration
2021;37(2):127-129
- CountryChina
- Language:Chinese
-
Abstract:
The existing doctor-patient communication pattern often falls prey to insufficient informed consent and even medical disputes. In the patient centered perspective, Zhejiang Provincial People′s Hospital explored a new communication mode centering on patients. Based on diagnosis-related groups catalogues and high-frequency surgeries catalogues of the departments, multimedia technology was called into play to produce dubbed PPTs and videos that were easy to understand, standardized and homogeneous, which were embedded into medical records system. Following observation of the PPT or video, patients could directly sign an informed consent on the computer. This practice not only deepens patient′s understanding and achieves homogeneous level of the communication, but also elevates doctor′s work efficiency, contributing to building a harmonious doctor-patient relationship.
