Setup and management of the multi-functional post for outpatients
10.3760/cma.j.issn.1000-6672.2019.11.015
- VernacularTitle: 基于患者视角的门诊"多能岗"设置与实践
- Author:
Xiaoyun YE
1
;
Lili ZHANG
1
;
Jian MA
2
;
Xiaoyan YANG
1
;
Yongmei YUAN
3
Author Information
1. Customer Service Center, the Second Affiliated Hospital Zhejiang University, Hangzhou 310009, China
2. Health Insurance Office, the Second Affiliated Hospital Zhejiang University, Hangzhou 310009, China
3. Finance Office, the Second Affiliated Hospital Zhejiang University, Hangzhou 310009, China
- Publication Type:Journal Article
- Keywords:
Services administration;
Outpatient management;
Multifunctional post;
One-stop service;
Workflow optimization
- From:
Chinese Journal of Hospital Administration
2019;35(11):944-946
- CountryChina
- Language:Chinese
-
Abstract:
Simplified outpatient service flow and higher service efficiency can save back-and-forth trips and queuing time of outpatients and better their medical experience. The authors introduced the hospital′s experience in establishing a one-stop multi-functional outpatient service center. This center integrated such departments as outpatient office service, medical insurance office service, and registration & fee payment. Such a " multifunctional post" provided a one-stop service for the patients, hence optimizing the workflow for creating a convenient and fast outpatient service.
