Study on influence of patient perceived medical service quality on satisfaction and behavioral intention
10.3969/j.issn.1671-8348.2018.05.025
- VernacularTitle:患者感知医疗服务质量对满意度和行为意向的影响研究
- Author:
Xueqin ZENG
1
;
Lurong LIU
;
Wenjuan LI
;
Yuting JIANG
;
Lei ZHOU
;
Wei YU
Author Information
1. 成都中医药大学管理学院 610075
- Keywords:
perceived quality of medical service;
satisfaction;
behavioral intention;
path analysis;
mediating effect
- From:
Chongqing Medicine
2018;47(5):657-659
- CountryChina
- Language:Chinese
-
Abstract:
Objective To study the influence of patient perceived medical service quality on the satisfaction and behavioral intention.Methods The AMOS21.0 software was adopted to construct a structural equation model with satisfaction as a medium for conducting the path analysis among the perceived medical service quality,satisfaction and behavioral intention.Results The perceived medical service quality produced the direct impact on behavioral intention(y=0.50) and satisfaction(γ=0.87),the satisfaction produced the direct impact on behavioral intention(γ=0.38);with the satisfaction as a medium,the perceived medical service quality had the indirect impact(0.33) on behavioral intention and the intermediary rate was 39.76％.Conclusion The perceived medical service quality has active influence on the patient satisfaction and behavior intention,and indirectly acts on the behavioral intention with the satisfaction as intermediary agent.
