Practice and insights of building the quality management system at the hospital
10.3760/cma.j.issn.1000-6672.2014.05.011
- VernacularTitle:我院构建品质管理体系的探索与体会
- Author:
Jiashun REN
;
Jiarong GAO
;
Chunji HUANG
;
Jin CHEN
;
Yunfu ZHANG
;
Meng LI
;
Yang BAI
- Publication Type:Journal Article
- Keywords:
Quality management;
System;
Service quality;
Medical safety;
Continuous improvement
- From:
Chinese Journal of Hospital Administration
2014;30(5):354-357
- CountryChina
- Language:Chinese
-
Abstract:
Quality management covers every corner of hospital services,which upholds full-process quality management,continuous quality improvement and smooth management with patients at the center.By means of building a 3-tier quality management framework at the hospital,development of quality management criteria,appraisal indicators and documentation and use of quality management tools,quality management defects were identified from a third-party perspective.This effort has significantly improved quality of care at the hospital,and elevated the management execution and general service quality of the hospital.
