2011 Shanghai customer satisfaction report of DSA/X-ray equipment's after-service.
- Author:
Bin LI
1
,
2
;
Jianguo QIAN
;
Shaoping CAO
;
Yunxin ZHENG
;
Zitian XU
;
Lijun WANG
Author Information
1. Medical Equipment Dept., Shanghai 6th People's Hospital Affiliated to Shanghai Jiao Tong University, Shanghai
2. libin2001@hotmail.com
- Publication Type:Journal Article
- MeSH:
Consumer Behavior;
Product Surveillance, Postmarketing;
statistics & numerical data;
Quality Control;
Radiography;
instrumentation;
standards
- From:
Chinese Journal of Medical Instrumentation
2012;36(6):451-458
- CountryChina
- Language:Chinese
-
Abstract:
To improve the manufacturer's medical equipment after-sale service, the fifth Shanghai zone customer satisfaction survey was launched by the end of 2011. The DSA/X-ray equipment was setup as an independent category for the first time. From the survey we can show that the DSA/X-ray equipment's CSI is higher than last year, the customer satisfaction scores of preventive maintenance and service contract are lower than others, and CSI of local brand is lower than imported brand.
