Satisfaction, and Factors Influencing Satisfaction, with Internal Environment and Safety of Emergency Medical Service Ambulances in Korea: Pilot Study of Patients and Guardians.
- Author:
Jinwoo JEON
1
;
Tae Ho LIM
;
Sanghyun LEE
;
Jaehoon OH
;
Hyunggoo KANG
;
Chiwon AHN
;
Juncheol LEE
Author Information
1. Department of Emergency Medicine, College of Medicine, Hanyang University, Seoul, Korea. erthim@gmail.com
- Publication Type:Original Article
- Keywords:
Patient satisfaction;
Ambulances;
Emergency medical services;
Surveys and questionnaiers
- MeSH:
Ambulances*;
Demography;
Diagnosis;
Emergencies*;
Emergency Medical Services*;
Humans;
Humidity;
Korea*;
Patient Satisfaction;
Pilot Projects*;
Vibration
- From:Journal of the Korean Society of Emergency Medicine
2015;26(6):598-604
- CountryRepublic of Korea
- Language:Korean
-
Abstract:
PURPOSE: This study was conducted to assess the satisfaction, and factors influencing the satisfaction, of patients and guardians with the internal environment and safety of ambulances in Korea. METHODS: Participants were patients and guardians who were transported by public emergency medical service ambulance to an emergency medical center in June 2015. Data were collected using self-administered questionnaires. The degree of satisfaction with the ambulance was categorized as satisfaction (Likert scale 4 or 5) or dissatisfaction (Likert scale 1 or 2). The questionnaires comprised 3 categories: 1) demographics, 2) internal environment (space, light, temperature, humidity, soundproof, and odor), and 3) safety (vibration, leaning of body, and falling objects). RESULTS: Among 84 cases, 80.5% of patients and 83.7% of guardians gave positive responses regarding general satisfaction with the internal environment of the ambulance, but these percentages were lower regarding adequacy of space and light. Four factors had a statistically significantly influence on the degree of satisfaction: 1) sex of guardian regarding adequacy of space, 2) number of guardians regarding general satisfaction, 3) severity of patient regarding guardian's satisfaction with space, 4) diagnosis of patient (trauma vs non-trauma) regarding vibration during transport (all p<0.05). CONCLUSION: Overall, patients and guardians were satisfied with the internal environment and safety of ambulances except for adequacy of space and light.
