Covid- 19 was declared a global pandemic on March 11, 2020 by the World Health Organization, which introduced a major change in health care. During the pandemic, mandatory social distancing and lockdowns, made telemedicine the safest interactive system between patients and clinicians. Thereby, the Mariano Marcos Memorial Hospital and Medical Center launched its telemedicine platform by using social media account. Patient satisfaction is defined as patient-reported outcome measure while the structures and processes of care can be measured by patient-reported experiences. Patient satisfaction is a good evaluator of patients’ involvement in decision making and their role as partners in improving the quality of healthcare services.

OBJECTIVE:

The objective of this study was to determine the satisfaction of patients consulting via telemedicine in Mariano Marcos Memorial Hospital and Medical Center from January-December 2022.

METHODS:

Descriptive cross-sectional design was utilized in this study from January1 -December 31, 2022, at the Outpatient Department of Family and Community Medicine- Mariano Marcos Memorial Hospital and Medical Center. Data was collected from the patients who were randomly selected and consulted via telemedicine using an adapted and validated survey. Consent was obtained prior to data collection. The data gathered were analyzed using descriptive statistics.

RESULTS:

The overall satisfaction of respondents with use of telemedicine for consultation was good and majority perceived that telemedicine was a safe alternative to face-to-face consultation, in providing healthcare services. Identified issues and challenges of telemedicine include poor internet connectivity (43.2%), inability to do physical exam (17.3%) and privacy issues (13.5%).