Improving Handover Efficiency for Emergency Nurses
10.11111/jkana.2024.30.3.294
- Author:
Seungeun LEE
1
;
Heeje YUN
;
Yukyung LEE
;
Minji KANG
;
Eunbi JO
;
Sunjong YOO
;
I Gyeong JO
;
Jung Hwan HEO
;
Min Jin CHOI
Author Information
1. Registered Nurse, Emergency Department, Seoul National University Hospital
- Publication Type:ORIGINAL ARTICLE
- From:Journal of Korean Academy of Nursing Administration
2024;30(3):294-305
- CountryRepublic of Korea
- Language:English
-
Abstract:
Purpose:Patient handovers are critical for patient safety. Studies have shown that nurses are often interrupted during handovers, and standardized guidelines are lacking. This study aimed to develop and evaluate the effectiveness of a new handover method for emergency nurses.
Methods:This quasi-experimental study implemented a new handover method from August 1, 2022, at the emergency department of a university hospital. Pre- (34 responses) and post-(16 responses, six months later) surveys and post-interviews (six participants) were conducted. In the pre-survey, data were collected regarding handover-related characteristics, cause of handover error, handover perception and handover error experience. Data regarding handover perception and handover error experience were obtained again at the post-survey. Wilcoxon’s signed rank test was used to compare handover perception and handover error experience. The interview results were analyzed using inductive content analysis.
Results:There were no significant differences in information quality or interaction and support, but the new handover method was more efficient, and handover errors decreased. Four themes were identified from interview responses.
Conclusion:By providing a quiet place and allowing emergency nurses to independently review patient records during handovers, we expect to maintain nursing continuity, increase efficiency, and ultimately ensure patient safety and nurses’ job satisfaction.
