The impact of service capability and job satisfaction on the job performance of primary general practitioner
10.3969/j.issn.1674-2982.2024.09.007
- VernacularTitle:服务能力与工作满意度对基层全科医生工作绩效的影响研究
- Author:
Hao-Yan DENG
1
;
Ting HUANG
;
Yi-Fei CAO
;
Wen-Qiang YIN
;
Hong-Wei GUO
Author Information
1. 山东第二医科大学管理学院 山东潍坊 261053;"健康山东"重大社会风险预测与治理协同创新中心 山东潍坊 261053
- Keywords:
General practitioner;
Service capability;
Job satisfaction;
Job performance
- From:
Chinese Journal of Health Policy
2024;17(9):44-50
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To explore the differential impact of the alignment between service capability and job satisfaction on job performance among primary general practitioner,and to provide a reference for enhancing their job performance.Methods:A survey was conducted with 620 primary general practitioner using questionnaires.The relationships among service capability,job satisfaction,and job performance were analyzed using polynomial regression and response surface analysis methods.Results:Under the condition of"service capability—job satisfaction alignment,"compared to the scenario of"low service capability—low job satisfaction,"primary general practitioner with"high service capability—high job satisfaction"demonstrated significantly higher job performance(a1=0.875,P＜0.001;a2=-0.068,P＞0.05).In the misalignment condition,compared to"low service capability—high job satisfaction,"those with"high service capability—low job satisfaction"also showed higher job performance(a3=0.265,P＜0.001;a4=-0.064,P＞0.05).Conclusion:Both service capability and job satisfaction significantly influence job performance among primary general practitioner,with service capability being a key factor for achieving high work performance.It is essential to enhance the service capability of primary general practitioner and adopt multiple strategies to improve job satisfaction,thereby effectively boosting work performance.
