Study on the effect of service supervision group on the improvement of medical experience of nursing quality

VernacularTitle:服务督导小组对护理质量就医体验感提升作用研究
Author: Yaoting TAN ¹ ; Yanping DAI ; Yanning JIAN ; Mingliang CEN
Author Information

1. 广州医科大学附属清远医院//清远市人民医院广东清远 511518
Keywords: Service steering group; Nursing quality; Medical experience; Lifting effect
From: Modern Hospital 2024;24(9):1391-1393
CountryChina
Language:Chinese
Abstract: Objective To analyze the effect of service supervision group on the improvement of medical experience of nursing quality.Methods 108 nurses who participated in the supervision and management of Qingyuan People's Hospital from June 2023 to December 2023 were selected as the observation objects.All nurses established a service supervision group to carry out management,and analyzed the score of training quality,excellent knowledge mastery rate,patient complaint rate and patient satisfaction with medical treatment after management.Results The score of training quality and the excellent and good rate of knowledge mastery of nurses were higher than those before management.Among the 385 patients treated during the period,the complaint rate of patients was lower,and the satisfaction of patients with medical treatment was increased,the difference was sta-tistically significant(P＜0.05).Conclusion The effect of service supervision group on the improvement of medical experience of nursing quality is accurate and worthy of promotion.