Currentstatus and effect of"communication with intractable high-risk patients"in a tertiary hospital in Guangzhou
10.3969/j.issn.1671-332X.2024.05.018
- VernacularTitle:广州市某三甲医院开展"疑难高风险患者谈话"的现状与效果分析
- Author:
Zhongqi LIU
1
;
Cheng QIU
;
Zhonghua ZENG
;
Ting WU
;
Hongzhong HUANG
;
Qiusheng LIU
;
Dayue LIU
Author Information
1. 中山大学附属第一医院 广东广州 510080
- Keywords:
Doctor-patient communication;
Intractable high-risk patients;
Medical disputes
- From:
Modern Hospital
2024;24(5):726-728,732
- CountryChina
- Language:Chinese
-
Abstract:
This paper aims to focus on and implement strategies for preventing and resolving medical complaints and dis-putes at their emergence.The hospital promptly compiled a summary of the main problems and concerns reported from patients o-ver the past few years.It combined medical practices with the characteristics of admitted patients with severe diseases,complex treatment plans,and high risks.Since 2020,this hospital has been actively engaging with intractable high-risk patients and de-veloped a scheme that engaging clinical departments,medical management,and dispute management departments together to con-duct preoperative/pre-treatment communication.With a focus on patient management,this hospital upholds the concept of the pa-tient-centered humanistic philosophy in the process of doctor-patient communication to enhance the quality of communication.Consequently,the hospital has benefited from the communication scheme,achieving satisfactory effect in ensuring a solid medical safety and reducing the incidence of medical disputes.
