1.Impact of the Participating in Internet Medical Services on Primary Care Utilization and Patient Satisfaction:Mediation Analysis Based on Perceived Quality and Perceived Value
Shengpeng GUO ; NALINGE ; Hufeng WANG
Chinese Hospital Management 2025;45(10):49-53
Objective To explore the mechanism of participating in internet medical services(PIMS)on primary care utilization(PCU)and patient satisfaction,and to provide evidence and reference for promoting hierarchical medical treatment and improving patient experience through internet medical services.Methods A total of 24 primary health care(PHC)institutions in Y City were selected for questionnaire survey.Structural equation modeling and Bootstrap method were used to explore the mediating role of perceived quality and perceived value in the relationship between PIMS and PCU and patient satisfaction,as well as the moderating role of PHC institution type.Results PIMS is positively related to perceived quality and perceived value(β=0.184,0.172,P<0.001).Perceived quality is positively related to patient satisfaction(β=0.804,P<0.001),while perceived value is positively related to PCU and patient satisfaction(β=0.587,0.146,P<0.05).PIMS at township health centers had higher perceived quality and perceived value than those at community health service centers.Conclusion Perceived quality and perceived value play a complete mediating role between PIMS and patient satisfaction and PCU respectively,and PHC institution type moderates the relationship between PIMS and perceived quality and perceived value.
2.Evaluation for medical-insurance-medicine linkage reform of Sanming medical reform based on TOPSIS and coupled coordination model
Tieli GAN ; Shengpeng GUO ; Hufeng WANG
Chinese Journal of Hospital Administration 2025;41(4):255-261
Objective:To construct the evaluation indicator system of medical insurance capacity, healthcare service capacity, and pharmaceutical supply security capacity, and explore the process and law of medical-insurance-medicine linkage reform in the 12 years since the Sanming medical reform.Methods:Data from documents such as Development of Healthcare in Sanming City and Financial Performance Report of Public Medical Institutions in Sanming City were collected. The TOPSIS and coupled coordination models were used to measure the degree of medical-insurance-medicine linkage reform, and correlation analysis was employed to explore the relationship between medical insurance capacity, healthcare service capacity, pharmaceuticals supply securty capacity and the degree of medical-insurance-medicine linkage reform.Results:The degree of medical-insurance-medicine linkage reform in Sanming medical reform increased from 0.220 before the reform to the highest of 0.346, 0.642 and 0.831 in the stages of " governing chaos and blocking waste", " establishing rules and systems" and " treating diseases before they occur and promoting general health" respectively. The coupling coordination status advanced from moderate imbalance to sound coordination. The r-values of medical insurance capacity, healthcare service capacity, and pharmaceutical supply security capacity with the degree of medical-insurance-medicine linkage were 0.940, 0.926, and 0.789 respectively ( P<0.01), among which medical insurance had the highest correlation with the degree of medical-insurance-medicine linkage. Conclusions:Since the Sanming medical reform, the service security capacities in the fields of medical insurance, healthcare service, and pharmaceuticals, as well as the degree of medical-insurance-medicine linkage reform, have been continuously improved, showing the characteristics of differentiated development in different stages. Among them, medical insurance has played an engine role in the medical-insurance-medicine linkage reform of Sanming medical reform.
3.Efficiency collaboration of tightly integrated medical alliances between upper and lower based on hierarchical linear modeling
Chinese Journal of Hospital Administration 2025;41(4):249-254
Objective:To explore whether the general hospital and primary healthcare institutions can achieve efficiency collaboration in tightly integrated medical alliances, with Sanming as a case study.Methods:The service data of 12 general hospitals and 129 primary healthcare institutions in Sanming city from 2021 to 2023 were collected, and data envelopment analysis was used to evaluate the comprehensive technical efficiency, pure technical efficiency and scale efficiency, and hierarchical linear modeling was used to explore the influence of the service efficiency of general hospitals on the service efficiency of primary healthcare institutions.Results:The comprehensive technical efficiency, pure technical efficiency and scale efficiency of the general hospitals were 0.966, 0.995 and 0.971, respectively higher than those of the primary healthcare institutions, which were 0.505, 0.670 and 0.745. The comprehensive technical efficiency of the general hospitals had a significant positive impact on the comprehensive technical efficiency of the primary healthcare institutions ( β=0.833). and the scale efficiency of the general hospitals could lead to the improvement of pure technical efficiency ( β=0.619) and scale efficiency ( β=0.705) of primary health care institutions ( P<0.05). Conclusions:Tightly integrated medical alliances could achieve efficiency collaboration between general hospitals and primary healthcare institutions. However, the service efficiency and development progress of general hospitals are superior to those of primary healthcare institutions, and the pure technical efficiency of general hospitals has not yet played a driving role.
4.Research on the Influence of Internet Healthcare Services on the Improvement of Primary Healthcare Service Ability from the Perspective of Doctors and Patients
Shengpeng GUO ; Yu MA ; Hufeng WANG
Chinese Hospital Management 2025;45(7):43-47
Objective Based on the perspective of doctors and patients,it explores the impact of Internet medicine on primary medical and health service ability.Methods A survey was conducted with 331 physicians and 675 patients,t-test and structural equation modeling was employed to analyze the relationship between Internet healthcare services and primary healthcare services capacity.Results From the perspective of physicians,Internet healthcare services were positively correlated with comprehensiveness(service accessibility),family-centered care,comprehensiveness(service provision),coordination(information systems),community orientation,and coordination,but no correlation with first treatment accessibility and continuity.From the perspective of patients,Internet healthcare services were positively correlated with family-centered care,comprehensiveness(service accessibility),coordination(information systems),comprehensiveness(service provision),community orientation,first treatment utilization,coordination,continuity,and first treatment accessibility.Conclusion Internet healthcare services is an effective strategy for enhancing primary healthcare services capacity.It is crucial to consider the similarities and differences in the demands of both physicians and patients.Strengthen equipment renewal,medication security and talent construction from the perspective of doctors,optimize and improve the first diagnosis at the grassroots level from the perspective of patients,and integrate Internet medicine into the construction of healthy families by relying on the grassroots and communities from the perspective of doctors and patients.
5.Research on the Influence of Internet Healthcare Services on the Improvement of Primary Healthcare Service Ability from the Perspective of Doctors and Patients
Shengpeng GUO ; Yu MA ; Hufeng WANG
Chinese Hospital Management 2025;45(7):43-47
Objective Based on the perspective of doctors and patients,it explores the impact of Internet medicine on primary medical and health service ability.Methods A survey was conducted with 331 physicians and 675 patients,t-test and structural equation modeling was employed to analyze the relationship between Internet healthcare services and primary healthcare services capacity.Results From the perspective of physicians,Internet healthcare services were positively correlated with comprehensiveness(service accessibility),family-centered care,comprehensiveness(service provision),coordination(information systems),community orientation,and coordination,but no correlation with first treatment accessibility and continuity.From the perspective of patients,Internet healthcare services were positively correlated with family-centered care,comprehensiveness(service accessibility),coordination(information systems),comprehensiveness(service provision),community orientation,first treatment utilization,coordination,continuity,and first treatment accessibility.Conclusion Internet healthcare services is an effective strategy for enhancing primary healthcare services capacity.It is crucial to consider the similarities and differences in the demands of both physicians and patients.Strengthen equipment renewal,medication security and talent construction from the perspective of doctors,optimize and improve the first diagnosis at the grassroots level from the perspective of patients,and integrate Internet medicine into the construction of healthy families by relying on the grassroots and communities from the perspective of doctors and patients.
6.Impact of the Participating in Internet Medical Services on Primary Care Utilization and Patient Satisfaction:Mediation Analysis Based on Perceived Quality and Perceived Value
Shengpeng GUO ; NALINGE ; Hufeng WANG
Chinese Hospital Management 2025;45(10):49-53
Objective To explore the mechanism of participating in internet medical services(PIMS)on primary care utilization(PCU)and patient satisfaction,and to provide evidence and reference for promoting hierarchical medical treatment and improving patient experience through internet medical services.Methods A total of 24 primary health care(PHC)institutions in Y City were selected for questionnaire survey.Structural equation modeling and Bootstrap method were used to explore the mediating role of perceived quality and perceived value in the relationship between PIMS and PCU and patient satisfaction,as well as the moderating role of PHC institution type.Results PIMS is positively related to perceived quality and perceived value(β=0.184,0.172,P<0.001).Perceived quality is positively related to patient satisfaction(β=0.804,P<0.001),while perceived value is positively related to PCU and patient satisfaction(β=0.587,0.146,P<0.05).PIMS at township health centers had higher perceived quality and perceived value than those at community health service centers.Conclusion Perceived quality and perceived value play a complete mediating role between PIMS and patient satisfaction and PCU respectively,and PHC institution type moderates the relationship between PIMS and perceived quality and perceived value.
7.Evaluation for medical-insurance-medicine linkage reform of Sanming medical reform based on TOPSIS and coupled coordination model
Tieli GAN ; Shengpeng GUO ; Hufeng WANG
Chinese Journal of Hospital Administration 2025;41(4):255-261
Objective:To construct the evaluation indicator system of medical insurance capacity, healthcare service capacity, and pharmaceutical supply security capacity, and explore the process and law of medical-insurance-medicine linkage reform in the 12 years since the Sanming medical reform.Methods:Data from documents such as Development of Healthcare in Sanming City and Financial Performance Report of Public Medical Institutions in Sanming City were collected. The TOPSIS and coupled coordination models were used to measure the degree of medical-insurance-medicine linkage reform, and correlation analysis was employed to explore the relationship between medical insurance capacity, healthcare service capacity, pharmaceuticals supply securty capacity and the degree of medical-insurance-medicine linkage reform.Results:The degree of medical-insurance-medicine linkage reform in Sanming medical reform increased from 0.220 before the reform to the highest of 0.346, 0.642 and 0.831 in the stages of " governing chaos and blocking waste", " establishing rules and systems" and " treating diseases before they occur and promoting general health" respectively. The coupling coordination status advanced from moderate imbalance to sound coordination. The r-values of medical insurance capacity, healthcare service capacity, and pharmaceutical supply security capacity with the degree of medical-insurance-medicine linkage were 0.940, 0.926, and 0.789 respectively ( P<0.01), among which medical insurance had the highest correlation with the degree of medical-insurance-medicine linkage. Conclusions:Since the Sanming medical reform, the service security capacities in the fields of medical insurance, healthcare service, and pharmaceuticals, as well as the degree of medical-insurance-medicine linkage reform, have been continuously improved, showing the characteristics of differentiated development in different stages. Among them, medical insurance has played an engine role in the medical-insurance-medicine linkage reform of Sanming medical reform.
8.Efficiency collaboration of tightly integrated medical alliances between upper and lower based on hierarchical linear modeling
Chinese Journal of Hospital Administration 2025;41(4):249-254
Objective:To explore whether the general hospital and primary healthcare institutions can achieve efficiency collaboration in tightly integrated medical alliances, with Sanming as a case study.Methods:The service data of 12 general hospitals and 129 primary healthcare institutions in Sanming city from 2021 to 2023 were collected, and data envelopment analysis was used to evaluate the comprehensive technical efficiency, pure technical efficiency and scale efficiency, and hierarchical linear modeling was used to explore the influence of the service efficiency of general hospitals on the service efficiency of primary healthcare institutions.Results:The comprehensive technical efficiency, pure technical efficiency and scale efficiency of the general hospitals were 0.966, 0.995 and 0.971, respectively higher than those of the primary healthcare institutions, which were 0.505, 0.670 and 0.745. The comprehensive technical efficiency of the general hospitals had a significant positive impact on the comprehensive technical efficiency of the primary healthcare institutions ( β=0.833). and the scale efficiency of the general hospitals could lead to the improvement of pure technical efficiency ( β=0.619) and scale efficiency ( β=0.705) of primary health care institutions ( P<0.05). Conclusions:Tightly integrated medical alliances could achieve efficiency collaboration between general hospitals and primary healthcare institutions. However, the service efficiency and development progress of general hospitals are superior to those of primary healthcare institutions, and the pure technical efficiency of general hospitals has not yet played a driving role.
9.Research on the Differences in Perceived Benefits of Telemedicine Services by Medical Staff of Both Invited and Inviting Parties
Linge NA ; Shengpeng GUO ; Jiuqing XIAO
Chinese Hospital Management 2024;44(11):74-78
Objective To explore the differences in the perceived benefits of carrying out telemedicine services between medical staff as invitees and inviters,and to provide theoretical basis and suggestions for optimizing telemedicine collaboration and benefit patterns.Methods The questionnaire survey was conducted with 997 medical staff around the roles and perceived benefits of telemedicine services,and correlation analysis,multivariate linear regression,univariate analysis of variance,and logistic regression were used to explore differences in medical staff's perceived benefits of conducting telemedicine services.Results Regarding the perceived benefit of reputation,the invited party believed that carrying out telemedicine services could publicize and enhance personal influence(OR=1.771),and could enhance the influence of hospital(OR=1.455),while the opposite was true for the invited party(OR=0.737).Regarding the perceived benefits of capacity enhancement,the invited parties believed that carrying out telemedicine services was not conducive to enhancing their personal capacity to diagnose and treat difficult cases(OR=0.651);and as an inviting party,they believed that it was conducive to the development of their hospital's discipline(OR=1.317).Conclusion The invited party mainly focuses on the perceived benefits of reputation,while the inviting party mainly focuses on the perceived benefits of capacity enhancement.Both have complementary perceived benefits,but there may be a game of interests,so it is necessary to optimize the participation incentive mechanism,operation mechanism and performance evaluation mechanism of telemedicine services around the motivation of the invited party and the difficulties of the inviting party.
10.Research on the Differences in Perceived Benefits of Telemedicine Services by Medical Staff of Both Invited and Inviting Parties
Linge NA ; Shengpeng GUO ; Jiuqing XIAO
Chinese Hospital Management 2024;44(11):74-78
Objective To explore the differences in the perceived benefits of carrying out telemedicine services between medical staff as invitees and inviters,and to provide theoretical basis and suggestions for optimizing telemedicine collaboration and benefit patterns.Methods The questionnaire survey was conducted with 997 medical staff around the roles and perceived benefits of telemedicine services,and correlation analysis,multivariate linear regression,univariate analysis of variance,and logistic regression were used to explore differences in medical staff's perceived benefits of conducting telemedicine services.Results Regarding the perceived benefit of reputation,the invited party believed that carrying out telemedicine services could publicize and enhance personal influence(OR=1.771),and could enhance the influence of hospital(OR=1.455),while the opposite was true for the invited party(OR=0.737).Regarding the perceived benefits of capacity enhancement,the invited parties believed that carrying out telemedicine services was not conducive to enhancing their personal capacity to diagnose and treat difficult cases(OR=0.651);and as an inviting party,they believed that it was conducive to the development of their hospital's discipline(OR=1.317).Conclusion The invited party mainly focuses on the perceived benefits of reputation,while the inviting party mainly focuses on the perceived benefits of capacity enhancement.Both have complementary perceived benefits,but there may be a game of interests,so it is necessary to optimize the participation incentive mechanism,operation mechanism and performance evaluation mechanism of telemedicine services around the motivation of the invited party and the difficulties of the inviting party.

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