Objective On the basis of the"dual improvement and dual enhancement"of medical services,analyze the results of the patient satisfaction evaluation questionnaire survey report,in order to provide suggestions and reference value for hospital satisfaction management work,improve patient satisfaction in hospitals,and enhance the medical experience.Methods Analyze the hospital management situation based on the results of 460 reports from a satisfaction questionnaire survey conducted in the third quarter of 2024 at a certain hospital.Results The overall satisfaction score of patients in the third quarter of 2024 was 92.26 points;Patients have higher satisfaction with the convenient process and doctors,but lower satisfaction with the envi-ronment and medical technology;Patients have higher satisfaction with nursing and doctors,but lower satisfaction with the envi-ronment and cafeteria.The main problems in hospitals are outpatient medical technology services,inpatient environment,and doctor-patient communication.0.77% of patients believe that hospitals need to strengthen convenient facilities,and 8.46% of patients believe that environmental sanitation needs to be strengthened.Conclusion Hospitals need to further improve the pa-tient's medical environment,optimize the examination process,shorten the waiting time for examinations,enhance the quality of medical technology,improve the quality of medical services,strengthen the notification of precautions,and promote harmonious doctor-patient relationships,in order to comprehensively achieve the"dual improvement"plan,improve patient satisfaction,and enhance the medical experience.

Objective This study aims to analyze the adverse event reporting situation,in order to provide suggestions and reference value for hospital adverse event management,and to ensure medical safety.Methods 1459 cases of adverse event reports from a certain hospital's adverse event system from January 1,2023 to December 31,2023 were selected,and the current management status of adverse events was analyzed.Results In the category of adverse events,the top three are drug adverse re-actions,medical equipment,and medical management;in terms of adverse event levels,there was one level Ⅰ event and 56 levelⅡ events;the main causes of adverse events were related to reporting processes,system implementation,and employee manage-ment.Conclusion Strengthening the management of adverse events,paying attention to training in reporting processes,enhan-cing training for employees and adverse event management personnel,and improving systems are necessary to effectively ensure medical safety,and promote the stable development of hospitals.

Objective This study aims to analyze the adverse event reporting situation,in order to provide suggestions and reference value for hospital adverse event management,and to ensure medical safety.Methods 1459 cases of adverse event reports from a certain hospital's adverse event system from January 1,2023 to December 31,2023 were selected,and the current management status of adverse events was analyzed.Results In the category of adverse events,the top three are drug adverse re-actions,medical equipment,and medical management;in terms of adverse event levels,there was one level Ⅰ event and 56 levelⅡ events;the main causes of adverse events were related to reporting processes,system implementation,and employee manage-ment.Conclusion Strengthening the management of adverse events,paying attention to training in reporting processes,enhan-cing training for employees and adverse event management personnel,and improving systems are necessary to effectively ensure medical safety,and promote the stable development of hospitals.

Objective On the basis of the"dual improvement and dual enhancement"of medical services,analyze the results of the patient satisfaction evaluation questionnaire survey report,in order to provide suggestions and reference value for hospital satisfaction management work,improve patient satisfaction in hospitals,and enhance the medical experience.Methods Analyze the hospital management situation based on the results of 460 reports from a satisfaction questionnaire survey conducted in the third quarter of 2024 at a certain hospital.Results The overall satisfaction score of patients in the third quarter of 2024 was 92.26 points;Patients have higher satisfaction with the convenient process and doctors,but lower satisfaction with the envi-ronment and medical technology;Patients have higher satisfaction with nursing and doctors,but lower satisfaction with the envi-ronment and cafeteria.The main problems in hospitals are outpatient medical technology services,inpatient environment,and doctor-patient communication.0.77% of patients believe that hospitals need to strengthen convenient facilities,and 8.46% of patients believe that environmental sanitation needs to be strengthened.Conclusion Hospitals need to further improve the pa-tient's medical environment,optimize the examination process,shorten the waiting time for examinations,enhance the quality of medical technology,improve the quality of medical services,strengthen the notification of precautions,and promote harmonious doctor-patient relationships,in order to comprehensively achieve the"dual improvement"plan,improve patient satisfaction,and enhance the medical experience.

OBJECTIVE:To provide idea and reference for TCM therapy for hemoptysis. METHODS:The prescriptions for hemoptysis included in TCM Prescription Dictionary were screened,summarized and logged in TCM inheritance support platform software(V2.5). The medication frequency was analyzed statistically. Apriori algorithm was used to analyze combination of medicinal materials(the number of support degree was 12)and its association rules(confidence degree>0.7)statistically. Correlation coefficient of 2 different medicinal materials(related coefficient of 8,penalty coefficient of 2)and core combination of 3 and 4 ingredients were analyzed statistically by complex system entropy clustering method. Core combination and new prescription were extracted by unsupervised entropy hierarchical clustering method. RESULTS:Totally 105 prescriptions for hemoptysis were screened and included 198 ingredients,among which 39 ingredients were used more than 6 times;there were 30 common couplet medicines(including 15 ingredients)and 11 correlation regularities;48 core combination of 3 ingredients and 5 core combination of 4 ingredients were obtained. Each 6 core combination 1 and 2 were extracted for new prescription clustering to obtain 6 new prescriptions. CONCLUSIONS:The efficacy of each ingredient of the prescriptions for hemoptysis mainly include clearing heat and cooling blood,nourishing Qi and blood,eliminating phlegm and relieving cough. The efficacy of couplet medicines for hemoptysis mainly include clearing heat and cooling blood combined with nourishing Yin and blood,tonifying Qi and Yin. The composition of new prescription shows diverse characteristics,and pay attention to cooling blood to stop bleeding, nourishing Qi and nourishing Yin,or clearing heat and eliminating phlegm.