Objective:To understand the status of human resources allocation of non-profit pension institutions in representative cities of our country, analyze the existing problems and put forward countermeasures and suggestions, in order to provide reference for improving the service quality of non-profit pension institutions in cities.Methods:From October to December 2020, 5 sub-provincial capitals and 1 municipality directly under the central regions were selected by random sampling in Northeast, Northwest, Southeast, Southwest and Central Plains, and 60 non-profit pension institutions were selected as research objects by purpose sampling, and a questionnaire survey was conducted on the human resources allocation of pension institutions.Results:Among the elderly care institutions investigated, 48 were registered medical and nursing care institutions. There were 25 elderly care institutions with medical beds, accounting for 41.7%(25/60); there were 39 nursing institutions with doctors, accounting for 65.0%(39/60); there were 53 nursing institutions with nurses, accounting for 88.3%(53/60); from the perspective of relative indicators, the number of medical staff per bed in 60 nursing institutions was 0.12, and the number of medical staff per bed in medical nursing institutions was 0.14.Conclusions:The personnel allocation of non-profit elderly care institutions is not reasonable, and there is a lack of professional multidisciplinary professional teams to provide elderly care services. The personnel allocation and demand of non-profit pension institutions do not match, and the supply and application of human resources are unbalanced. Non-profit pension institutions should continue to promote the combined development of medical and nursing care to meet the diversified needs of elderly people in pension institutions. It is suggested that relevant departments jointly formulate the human resources allocation standards for elderly care institutions, and strengthen the practice access, grading and assessment of medical and nursing professionals.

Objective:To understand the status of human resources allocation of non-profit pension institutions in representative cities of our country, analyze the existing problems and put forward countermeasures and suggestions, in order to provide reference for improving the service quality of non-profit pension institutions in cities.Methods:From October to December 2020, 5 sub-provincial capitals and 1 municipality directly under the central regions were selected by random sampling in Northeast, Northwest, Southeast, Southwest and Central Plains, and 60 non-profit pension institutions were selected as research objects by purpose sampling, and a questionnaire survey was conducted on the human resources allocation of pension institutions.Results:Among the elderly care institutions investigated, 48 were registered medical and nursing care institutions. There were 25 elderly care institutions with medical beds, accounting for 41.7%(25/60); there were 39 nursing institutions with doctors, accounting for 65.0%(39/60); there were 53 nursing institutions with nurses, accounting for 88.3%(53/60); from the perspective of relative indicators, the number of medical staff per bed in 60 nursing institutions was 0.12, and the number of medical staff per bed in medical nursing institutions was 0.14.Conclusions:The personnel allocation of non-profit elderly care institutions is not reasonable, and there is a lack of professional multidisciplinary professional teams to provide elderly care services. The personnel allocation and demand of non-profit pension institutions do not match, and the supply and application of human resources are unbalanced. Non-profit pension institutions should continue to promote the combined development of medical and nursing care to meet the diversified needs of elderly people in pension institutions. It is suggested that relevant departments jointly formulate the human resources allocation standards for elderly care institutions, and strengthen the practice access, grading and assessment of medical and nursing professionals.

Objective To investigate the satisfaction of doctor-patient communication of community health service institutions in Heilongjiang Province and to put forward the proposals for constructing the harmonious doctor-patient relationship.Methods The questionnaire survey method was adopted.The staffs and patients or their family members in partial community health service institutions of Heilongjiang Province served as the research subjects.The survey was conducted by using the two kinds of doctor and patient survey questionnaires.Results The both sides having better evaluation on the current doctor-patient relationship accounted for the majority,which accounted for 44.9 ％ for doctors and 39.3 ％ for patients respectively.The satisfaction degree in the patient side for doctor clearly explaining the disease condition during the doctor-patient communication process,patiently listening and answering questions,providing and explaining many medical regimens and asking for patient's advice on expenses were 20.7 ％,38.9 ％,47.9 ％ and 61.50％ respectively.Conclusion It is suggested to adopt effective measures to improve the satisfaction of doctor-patient communication by aiming at different factors affecting the doctor-patients relationship,including patiently listening,guiding the patient to talk,explaining the provided medical scheme and medical expenses,strengthening the education of humanities and fostering communication skills and so forth.