Objective:To analyze the health system appeal orders from Beijing 12345 citizen service hotline, for references for further promoting the efficient implementation of swift response to publis complaints in Beijing.Methods:12345 citizen service hotline orders received by Beijing health system from 2021 to 2023 were collected. The spatial and temporal distribution of orders and its appeal text were analyzed. Unit root test and cointegration test were used to determine the correlation between the number of effective appeal orders and the number of notifable disease cases in Beijing. Pearson correlation analysis was used to analyze the correlation between the number of effective appeal orders received by tertiary hospitals and their medical service volume.Results:From 2021 to 2023, there were 252.6 thousand valid orders with an increasing trend year by year; There was a time series correlation( P<0.001) between the number of orders and the number of notifable disease cases. There were 231.8 thousand effective appeal orders for tertiary hospitals, which were densely distributed in Xicheng District, and their quantity was positively correlated with the medical service volume of tertiary hospitals( P<0.001). The most common type of work order was medical service management(215.5 thousand items), and the number of orders related to patient experience and performance evaluation of tertiary hospitals had been increasing year by year. Conclusions:The number of work orders in the health system from the 12345 citizen service hotline in Beijing had been increasing year by year, and the number of orders were effected by the volume of public health emergencies and medical services provided by tertiary hospitals; The classification of demands in existing work orders was not detailed enough. It was recommended to strengthen departmental linkage, establish early warning and response mechanisms, formulate refined classification standards for orders, and accurately assess potential demands. Moreover, it was necessary to focus on the patient, move the gate of " Handling Complaints Immediately" forward, truly realize the handling complaints before they are filed and proactive governance, and promote high-quality development of health field.

Objective:To analyze the health system appeal orders from Beijing 12345 citizen service hotline, for references for further promoting the efficient implementation of swift response to publis complaints in Beijing.Methods:12345 citizen service hotline orders received by Beijing health system from 2021 to 2023 were collected. The spatial and temporal distribution of orders and its appeal text were analyzed. Unit root test and cointegration test were used to determine the correlation between the number of effective appeal orders and the number of notifable disease cases in Beijing. Pearson correlation analysis was used to analyze the correlation between the number of effective appeal orders received by tertiary hospitals and their medical service volume.Results:From 2021 to 2023, there were 252.6 thousand valid orders with an increasing trend year by year; There was a time series correlation( P<0.001) between the number of orders and the number of notifable disease cases. There were 231.8 thousand effective appeal orders for tertiary hospitals, which were densely distributed in Xicheng District, and their quantity was positively correlated with the medical service volume of tertiary hospitals( P<0.001). The most common type of work order was medical service management(215.5 thousand items), and the number of orders related to patient experience and performance evaluation of tertiary hospitals had been increasing year by year. Conclusions:The number of work orders in the health system from the 12345 citizen service hotline in Beijing had been increasing year by year, and the number of orders were effected by the volume of public health emergencies and medical services provided by tertiary hospitals; The classification of demands in existing work orders was not detailed enough. It was recommended to strengthen departmental linkage, establish early warning and response mechanisms, formulate refined classification standards for orders, and accurately assess potential demands. Moreover, it was necessary to focus on the patient, move the gate of " Handling Complaints Immediately" forward, truly realize the handling complaints before they are filed and proactive governance, and promote high-quality development of health field.

Chest trauma is one of the most common injuries. Venous thromboembolism (VTE) as a common complication of chest trauma seriously affects the quality of patients′ life and even leads to death. Although there are some consensus and guidelines on the prevention and treatment of VTE at home and abroad, the current literatures lack specificity considering the diagnosis, treatment and prevention of VTE in patients with chest trauma have their own characteristics, especially for those with blunt trauma. Accordingly, China Chest Injury Research Society and editorial board of Chinese Journal of Traumatology organized relevant domestic experts to jointly formulate the Chinese expert consensus on the diagnosis, treatment and prevention of chest trauma venous thromboembolism associated with chest trauma (2022 version). This consensus provides expert recommendations of different levels as academic guidance in terms of the characteristics, clinical manifestations, risk assessment, diagnosis, treatment, and prevention of chest trauma-related VTE, so as to offer a reference for clinical application.

Objective To investigate the effect of rotational training on spasm after spinal cord injury. Methods From July, 2010 to July, 2015, 38 patients with spinal cord injury were randomly divided into treatment group (n=19) and control group (n=19). Both groups accept-ed routine physical therapy, and the treatment group accetpted rotation training in addition. They were assessed with modified Ashworth Scale, adductor angle, hip flexion, and modified Barthel Index before and 6 weeks after treatment. Results Both groups improved in modi-fied Ashworth Scale (Z>-2.286, P<0.05), adductor angle (t>5.6121, P<0.001), angle of hip flexion (t>5.1677, P<0.001) and modified Barth-el Index (t>-6.7428, P<0.001) after treatment, and improved more in the treatment group than in the control group (P<0.05). Conclusion Rotation training may relieve spasm after spinal cord injury, and improve the range of motion and activities of daily living.