Chinese Medical Ethics 2017;30(6):707-710

doi:10.12026/j.issn.1001-8565.2017.06.10

Effect of Quality Control Circle on Improving Patient Satisfaction among Insured Patients

Xiaofang AN ; Yingyi XI ; Xiaoli WANG ; Xiaoying LI ; Jun LYU

Keywords

Quality Control Circle; Medical Insurance Center; Patient Satisfaction

Country

China

Language

Chinese

Abstract

Objective:To explore the effects of quality control circle(QCC) on the complaint management and patient satisfaction in the medical insurance center.Methods:We set up QCC,defined the subject,identified the problems and made the cause analysis,made the countermeasures and implemented them.Results:Mter QCC ac-tivities,patients'major unsatisfactory factors such as long waiting time and poor staff coordination ability were signif-icantly improved.In addition,patient complaints decreased significantly (P ＜ 0.01).Conclusion:The application of QCC management on patient complaints can not only increase patient satisfaction,but also provide an importantway for the hospital to build up the brand.