Chinese Journal of Nursing 2010;45(4):328-329

doi:10.3761/j.issn.0254-1769.2010.04.015

Applying Six Sigma management to shorten the waiting time of outpatients accepting radiography

Shumei ZHENG ; Bo GAO ; Xiulan WANG ; Liqin SUN ; Lihua YUAN ; Zhongli HAN

Keywords

Outpatients; Radiology Department,Hospital; Organization and Administration

Country

China

Language

Chinese

Abstract

Objective To evaluate the efficacy of Six Sigma management for shortening the waiting time of outpatients accepting radiography and improving patient satisfaction. Methods Six Sigma management was applied to identify the key points critical to quality in the process of radiography,analyze the factors influencing the waiting time,and take targeted measures to modify the process. Results The waiting time of patients accepting radiography was reduced by an average of 25.2min and the rate of dissatisfaction was decreased by 18%. Conclusion The application of Six Sigma management can effectively shorten the waiting time of outpatients accepting radiography and increase patient satisfaction.