To assess the knowledge and attitudes of physicians and healthcare professionals toward patient-centered care
- VernacularTitle:Үйлчлүүлэгч төвтэй тусламж үйлчилгээ үзүүлэхэд эмч, эмнэлгийн мэргэжилтний мэдлэг, хандлагыг тодорхойлсон нь
- Author:
Khishigtogtokh S
1
;
Yerkyebulan M
2
;
Tseden P
3
;
Erdenekhuu N
4
Author Information
1. Department of Health Policy, School of Public Health, MNUMS; UB Songdo Hospital
2. Department of Epidemiology and Biostatistics, School of Public Health, MNUMS
3. Department of Health Policy, School of Public Health, MNUMS
4. Ministry of Health, Mongolia
- Publication Type:Journal Article
- Keywords:
Information exchange;
Individualization;
Empathy;
Patient involvement;
Patient centred care
- From:Mongolian Medical Sciences
2026;216(2):11-22
- CountryMongolia
- Language:Mongolian
-
Abstract:
Background:Patient-centred care is one of the six dimensions of healthcare quality, alongside safety,
timeliness, effectiveness, efficiency, and equity. Among these dimensions, patient
centredness encompasses many of the characteristics of high-quality care and has been
rapidly integrated into clinical practice worldwide. This growing emphasis on patient-centred
care provides the rationale for the present study.
Aim:To assess the attitudes of physicians and healthcare professionals in public and private
hospitals toward patient-centered care and to investigate the factors influencing its
implementation.
Materials and Methods:A hospital-based analytical cross-sectional study was conducted using a quantitative
research approach. A total of 218 physicians and healthcare professionals from public and
private hospitals participated in the study. Patient-centred care was assessed using the
Provider–Patient Relationship Questionnaire (PPRQ-16) developed by Gremigni et al. The
questionnaire consists of 16 items grouped into four domains. The overall reliability of the
instrument was excellent (Cronbach’s α = 0.944). Data were analyzed using SPSS version
25.0. A p-value of less than 0.05 was considered statistically significant.
Results:Among the participants, 43.1% (n = 94) demonstrated a moderate level of knowledge
regarding patient-centred care. The overall mean score for patient-centred care was 3.79 (SD = 0.64). Among the four domains, information exchange had the highest mean score (4.09
± 0.70), while empathy had the lowest mean score (3.59 ± 0.71). No statistically significant
differences were observed between public and private hospitals across any patient-centred
care domains (p>0.05).
Pearson correlation analysis revealed significant positive correlations between patient
centred care dimensions and several factors, including knowledge of patient-centred care
(r = 0.184–0.233, p < 0.001), time available for patients (r = 0.142–0.243, p < 0.001), nurses’
cooperation (r = 0.249–0.323, p < 0.001), low patient health literacy (r = 0.137–0.253, p <
0.001), and job satisfaction (r = 0.176–0.249, p<0.01).
Conclusion:Healthcare professionals’ patient-centred care practices did not differ by hospital ownership
(public versus private). These findings indicate that the implementation of patient-centred
care is influenced not only by healthcare professionals’ knowledge and attitudes, but also
by organizational and work-related factors, including organizational culture, workload, time
allocated to patients, and effective collaboration among healthcare team members.
- Full text:202610182051384478MMS-2026-216(2)-11-22.pdf
