Analysis of factors influencing patients′ medical experience based on grounded theory
10.3760/cma.j.cn111325-20240520-00412
- VernacularTitle:基于扎根理论的患者就医体验影响因素分析
- Author:
Xia LIN
1
;
Benyan LI
;
Songtao DENG
;
Yanran SONG
;
Xinxin CAO
;
Limei CHEN
;
Hongyun WANG
;
Lanting LYU
;
Xiaona DAI
;
Hu CHEN
Author Information
1. 国家卫生健康委医疗管理服务指导中心，北京 100044
- Publication Type:Journal Article
- Keywords:
Health services administration;
Patient medical experience;
Analysis of influencing factors;
Grounded theory
- From:
Chinese Journal of Hospital Administration
2024;40(11):838-843
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To analyze the factors influencing patients′ medical experience, to provide reference for medical institutions to improve patients′ medical experience.Methods:A stratified sampling method was employed nationwide to select 32 patients and 20 medical staff. From May to August 2023, semi-structured interviews were conducted with them regarding the factors influencing patients′ medical experience. The data from the interviews were analyzed using programmed grounded theory, which led to the identification of factors affecting patients′ medical experience.Results:After three-level coding, four main categories of demographic characteristics, self health characteristics, medical outcome experience, and medical process experience, two core categories of patient related influencing factors and hospital related influencing factors were obtained. Additionally were also obtained.Conclusions:The factors influencing patients′ medical experience are multifaceted and jointly dominated by multiple stakeholders. Medical institutions should adopt a variety of measures to continuously improve patients′ medical experience. When assessing patients′ medical experience, the impact of individual differences among patients on the assessment results should be fully considered.
