Policy evolution and development suggestions of patient medical experience in China
10.3760/cma.j.cn111325-20240520-00411
- VernacularTitle:我国患者就医体验的政策沿革与发展建议
- Author:
Xia LIN
1
;
Limei CHEN
;
Songtao DENG
;
Yanran SONG
;
Benyan LI
;
Xinxin CAO
;
Hongyun WANG
;
Lanting LYU
;
Hu CHEN
Author Information
1. 国家卫生健康委医疗管理服务指导中心，北京 100044
- Publication Type:Journal Article
- Keywords:
Health services administration;
Patient medical experience;
Patient satisfaction;
Policy evolution;
Conceptual transformation;
Development suggestion
- From:
Chinese Journal of Hospital Administration
2024;40(11):832-837
- CountryChina
- Language:Chinese
-
Abstract:
In 2023, the National Health Commission and the National Administration of Traditional Chinese Medicine jointly issued the " Notice on carrying out the theme activity to improve medical experience and enhance patient experience", China has entered a new stage of development in the field of medical service improvement. This study, through literature research, sorted out the evolution of China′s patient medical experience-related policies and the shift in concept from satisfaction to medical experience. It divided the historical evolution of patient medical experience policies into four periods: the exploration period, the development period, the policy improvement period, and the new policy implementation period, based on the implementation of reform and opening up, the introduction of new medical reforms, and the proposal of the " theme activity" in 2023. From May to August 2023, interviews were conducted with 20 experts in the field of health management, 20 clinical doctors, and 20 inpatients to discuss China′s experience, deficiencies, and suggestions for improving patient medical experience. Based on the interview materials, this study summarized China′s experience and deficiencies in enhancing patient medical experience from aspects such as resources, systems, concepts, and human resources. It suggested adjusting the structure and layout of medical resources to enhance the balance of high-quality medical resource allocation; establishing a comprehensive evaluation system for patient medical experience; increasing the attention and conceptual understanding of health administrative departments and medical institutions at all levels to optimize patient medical experience, and improving the formulation and connection of supporting policies; caring for medical staff and fully mobilizing their initiative to enhance patient experience, in order to continuously improve patient medical experience.
