Construction of an evaluation index system for nursing quality of post-anesthesia visit based on service quality gap model
10.3760/cma.j.cn115682-20240318-01419
- VernacularTitle:基于服务质量差距模型的麻醉术后访视护理质量评价指标体系的构建
- Author:
Qing WANG
1
;
Ruocui ZHANG
1
;
Zhuanyun ZHANG
1
;
Shanshan ZHUANG
1
;
Min HOU
1
;
Yu'e SUN
1
Author Information
1. 南京大学医学院附属鼓楼医院麻醉手术科，南京 210008
- Publication Type:Journal Article
- Keywords:
Anesthesia nursing;
SERVQUAL model;
Post-anesthesia visit;
Nursing quality;
Evaluation system;
Delphi method
- From:
Chinese Journal of Modern Nursing
2025;31(5):589-595
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To construct an evaluation index system for nursing quality of post-anesthesia visit based on service quality gap (SERVQUAL) model, providing a scientific basis for objectively evaluating the quality of post-anesthesia visit nursing.Methods:From October 2023 to February 2024, the SERVQUAL model was used as the theoretical basis for the preliminary formulation of an evaluation index system for nursing quality of post-anesthesia visit through literature search and semi-structured interviews. Delphi method was used to determine the indicators for evaluating the nursing quality of post-anesthesia visit after two rounds of consultation with 20 experts. Analytic hierarchy process was used to calculate the weights of indicators at all levels.Results:For two rounds of consultation, the valid recovery rate of the questionnaires was 100.00% (20/20). The judgment coefficient for expert was 0.93, the familiarity coefficient was 0.87, and the authority coefficient was 0.90. Kendall's harmony coefficients for two rounds of consultation were 0.173 and 0.192, respectively ( P<0.001). An evaluation index system for nursing quality of post-anesthesia visit was ultimately formed, including six first-level indicators, 14 second-level indicators, and 59 third-level indicators. The weights of the first-level indicators ranged from 0.097 to 0.279, the combined weights of the second-level indicators ranged from 0.019 to 0.138, and the combined weights of the third-level indicators ranged from 0.002 to 0.065. Conclusions:The evaluation index system for nursing quality of post-anesthesia visit based on the SERVQUAL model is scientific and practical, and can provide a certain basis for carrying out nursing quality evaluation for post-anesthesia visits in China.
