Outpatient management practices oriented toward improving the patient experience
10.3969/j.issn.1671-332X.2025.01.015
- VernacularTitle:以改善就医体验为导向的门诊管理实践
- Author:
Qiongyao ZHOU
1
;
Ningjun DAI
1
;
Feng YI
1
;
Zhongyuan BAI
1
Author Information
1. 深圳市人民医院/暨南大学第二临床医学院/南方科技大学第一附属医院 广东 深圳 518020
- Publication Type:Journal Article
- Keywords:
Patient experience;
Outpatient management;
Outpatient diagnosis and treatment;
Satisfaction
- From:
Modern Hospital
2025;25(1):53-56,59
- CountryChina
- Language:Chinese
-
Abstract:
In the context of high-quality development in public hospitals,patient experience has emerged as a targeted issue for enhancing the outpatient diagnostic and treatment service capabilities of hospitals and is an important indicator for evalu-ating healthcare services and quality.Grounded in the theoretical framework of patient experience and integrating policy and man-agement tools,this study explores optimal pathways and practical outcomes from three aspects:innovating service models,optimi-zing outpatient processes,and improving the consultation environment.These multifaceted strategies aim to enhance patient expe-rience and promote high-quality management and development in outpatient services.
