Inpatients′ needs on medical nursing assistants: a qualitative user persona study
10.3760/cma.j.cn211501-20240513-01190
- VernacularTitle:住院患者对医疗护理员陪护需求的定性用户画像研究
- Author:
Yamin YAN
1
;
Xiao CHEN
1
;
Yichen KANG
1
;
Yuxia ZHANG
1
Author Information
1. 复旦大学附属中山医院护理部，上海 200032
- Publication Type:Journal Article
- Keywords:
Inpatients;
Medical nursing assistants;
Care-needs;
User persona;
Qualitative study
- From:
Chinese Journal of Practical Nursing
2025;41(5):367-373
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To understand the experience of inpatients′ needs on medical nursing assistants, and explore the characteristics and population differences, in order to provide a reference for optimizing the inpatient companion management system.Methods:The descriptive qualitative study was adopted for semi-structured in-depth interviews of 19 inpatients hospitalized in Zhongshan Hospital Fudan University from December 2023 to January 2024 based on purposive sampling. Information on personal characteristics, status and experience of dependence on medical nursing assistants was collected. Colaizzi seven-step analysis method was used to construct the fact labels and model dimensions. Manually extract the characteristics of inpatients′ needs on medical nursing assistants, and construct a user persona to complete the visualization.Results:A total of 19 inpatients′ were interviewed, including 12 males and 7 females with an average age of (63.16 ± 11.56) years. Four dimensions were extracted including cognitive characteristics, health status characteristics, family support characteristics, and psychological characteristics. Combined with personal traits and experience, three types of typical user persona were constructed including independent type, mutual assistance and cooperation type, complete dependence type.Conclusions:Group heterogeneity existed in the demand of inpatients on medical nursing assistants. According to the user persona, the manager should formulate personalized and precise caregiver management strategies.
