Optimization strategy for patient experience on the new campus of a cancer-specialized hospital from the perspective of peak experience
10.3969/j.issn.1671-332X.2025.02.014
- VernacularTitle:峰值体验视域下肿瘤专科医院新院区患者体验优化策略
- Author:
Yingmei JIE
1
;
Weiwei CAO
1
;
Yao WANG
1
;
Xiaorui ZHANG
1
;
Ping YIN
1
Author Information
1. 中山大学肿瘤防治中心 广东 广州 510000
- Publication Type:Journal Article
- Keywords:
Peak experience;
Cancer hospital;
New campus;
Patient experience
- From:
Modern Hospital
2025;25(2):216-219
- CountryChina
- Language:Chinese
-
Abstract:
Tumor diseases have emerged as a major threat to human health.In this case,cancer hospitals must optimize patient experience while developing their facilities and medical resources.This paper takes the Huangpu Campus of Sun Yat-Sen University Cancer Center as an example to explore the strategies and practical effects of optimizing patient experience on the cam-pus from the perspective of peak experience.This hospital has successfully created high-quality peak experiences across multiple dimensions such as visual perception,trust,emotion,operations,efficiency,and lifestyle.The results indicated that Huangpu Hospital significantly improved patient satisfaction,medical resource expansion,operational efficiency,and social recognition.These achievements have validated the effectiveness of peak experience theory in the field of medical services,providing valuable insights for other hospitals.
