Follow-up and pre-visit model in public hospitals from the perspective of value co-creation
10.3969/j.issn.1671-332X.2025.02.007
- VernacularTitle:价值共创视角下公立医院复诊预就诊模式研究
- Author:
Xiaoyuan YANG
1
;
Yannan ZHANG
1
;
Juan LIU
1
;
Yu ZHANG
1
;
Hua HUANG
1
Author Information
1. 攀枝花市中心医院 四川攀枝花 617000
- Publication Type:Journal Article
- Keywords:
Value co-creation;
Follow-up visits;
Pre-visit model;
Process reengineering;
Public hospitals
- From:
Modern Hospital
2025;25(2):190-193,197
- CountryChina
- Language:Chinese
-
Abstract:
Objective By exploring the establishment of a follow-up and pre-visit model,this study aims to facilitate the development of a modernized Chinese medical service model for public hospitals,characterized by optimized workflows,continu-ous care models,efficient services,comfortable environments,and patient-centered attitudes,thereby improving patient experi-ence and enhancing the quality of outpatient follow-up visits.Methods Under the value co-creation framework,with both healthcare providers and patients as core value stakeholders,this program introduced a self-service examination appointment plat-form,established a follow-up and pre-visit process,and implemented time-slot-based appointments for diagnosis and treatment.These steps aim to promote the equitable allocation of medical resources and refine the follow-up and pre-visit model in public hospitals.Results Implementation at Hospital P demonstrated that after process reengineering,patients'average in-hospital time reduced by nearly 135 minutes,significantly enhancing treatment efficiency,satisfaction levels among both medical staff and patients,and accessibility of medical services.Conclusion Grounded in value co-creation theory,the follow-up and pre-visit model of Hospital P is divided into three stages:mutual value positioning of both doctors and patients,collaborative value crea-tion,and sustained value continuation for both.This alignment between process reengineering goals and value co-creation out-comes helps improve the quality of medical services,better meet the medical needs of patients,and achieve a win-win scenario for both doctors and patients.
