Practice of establishing a"6+1"homogenization management system for outpatient services:a case study of a tertiary general hospital in Guangdong province
- VernacularTitle:构建"6+1"门诊服务同质化管理体系
- Author:
Xuan ZHONG
1
;
Xiaowen MAI
1
;
Minyi WANG
1
;
Zhimin HE
1
;
Qichang WU
1
;
Simiao WANG
1
;
Hao WANG
1
;
Xun ZENG
1
;
Ming ZHAO
1
;
Dayue LIU
1
Author Information
- Publication Type:Journal Article
- Keywords: Multi-campus; Outpatient service; Management system
- From: Modern Hospital 2025;25(4):534-536,540
- CountryChina
- Language:Chinese
- Abstract: This study aims to innovate a homogeneous outpatient service management system across multiple hospital campuses to enhance service quality.Based on the practical experience of a tertiary general hospital in Guangdong Province and in accordance with the"Interim Regulations on Outpatient Quality Management in Healthcare Institutions,"we constructed a"6+1"homogeneous outpatient service management system.This system includes:① a multi-stakeholder co-governance outpa-tient management system,②a vertical and cross-hierarchical management network,③ a democratic-centralized clinical coordina-tion strategy,④ a guidance-encouragement performance evaluation standard,⑤a collaborative dynamic supervision mechanism,⑥a spiral retrospective evaluation and improvement method,and ⑦ an integrated outpatient diagnosis and treatment system.Af-ter over two years of implementation,the hospital's outpatient volume has grown by an average of over 15％annually,patient waiting time after appointment has been reduced to 20 minutes,and patient satisfaction in the tertiary public hospital performance evaluation achieved full marks.The electronic medical record system functionality reached Level 6,significantly improving healthcare service efficiency and quality while enhancing homogeneous management across campuses.
