Experience and quality improvement at different stages of diagnosis and treatment in adults with moderate-to-severe psoriasis: insights based on patient journey map
10.3760/cma.j.cn115682-20241024-05821
- VernacularTitle:成人中重度银屑病患者不同阶段诊疗体验与质量提升：基于患者旅程地图的洞察
- Author:
Yujie ZHAO
1
;
Li LI
;
Xiaodong CARDENAS
;
Hongzhou CUI
;
Wansheng LI
;
Achong FENG
;
Yumei ZHANG
;
Hanmin WANG
Author Information
1. 山西医科大学医学科学院，太原 030001
- Publication Type:Journal Article
- Keywords:
Psoriasis;
Patient journey map;
Theory of "timing it right";
Moderate to severe;
Adult patients;
Experience
- From:
Chinese Journal of Modern Nursing
2025;31(19):2580-2586
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To gain insight into the multidimensional needs of adults with moderate-to-severe psoriasis at different stages of disease progression diagnostic and treatment dynamics based on patient journey maps, providing a basis for developing precise intervention strategies and optimizing care throughout the journey.Methods:From September to October 2024, 14 adult patients with moderate-to-severe psoriasis admitted to the Department of Dermatology of the First Hospital of Shanxi Medical University were selected by purposive sampling method for semi-structured interviews. Content analysis was used to analyze the data, drawing on theory of "timing it right" to depict a patient journey map that was reviewed and improved by the research team and patients.Results:Patient journey map was developed and condensed into four themes of experiences and challenges from pre-diagnosis to adaptation, complex emotional experiences, experiential pain points at each stage of the diagnosis and treatment, and opportunity points to improve the experience and quality of the diagnosis and treatment.Conclusions:At different stages of disease progression, the diagnosis and treatment needs of adults with moderate-to-severe psoriasis are characterized by dynamic evolution and multidimensional integration. The journey map can accurately identify patients' differentiated experiences and needs, and can provide a reference for healthcare professionals and policy makers to optimize patients' diagnostic and treatment experiences and focus on patients' health management.
