Usability evaluation indicators for intelligent caregiving robots in elderly care: a qualitative study
10.3760/cma.j.cn115682-20241115-06267
- VernacularTitle:老年智能照护机器人可用性评价指标要素的质性研究
- Author:
Luqi DONG
1
;
Shuqin XIAO
1
;
Xian MA
1
;
Hongsai ZHANG
1
Author Information
1. 首都医科大学护理学院，北京 100069
- Publication Type:Journal Article
- Keywords:
Aged;
Intelligent;
Caregiving robot;
Usability;
Qualitative study
- From:
Chinese Journal of Modern Nursing
2025;31(14):1853-1859
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To understand the usability evaluation indicators for intelligent caregiving robots in elderly care from the perspectives of stakeholders, and provide a reference for constructing a usability evaluation indicator system for these robots.Methods:This study was a qualitative study. From November 2023 to May 2024, purposive sampling was used to select eight intelligent robot developers from three engineering universities and one medical technology company, seven intelligent product usage managers from three elderly care institutions in Beijing, and seven elderly users who have used intelligent caregiving robots at Xuanwu Hospital of Capital Medical University. Semi-structured interviews were conducted with these participants. The content analysis method was employed to organize and analyze the interview data, and themes were extracted.Results:A total of four themes and eleven sub-themes were identified: safety and reliability (mechanical safety, sensory safety, privacy safety) , performance (effectiveness, fault tolerance, intelligence) , user experience (learnability, ease of use, comfort) , and cost-effectiveness (cost-performance ratio, usage cost) .Conclusions:The usability evaluation indicators for intelligent caregiving robots in elderly care, extracted from multiple perspectives, provide a reference for constructing a scientific, reasonable, and comprehensive usability evaluation indicator system for intelligent caregiving robots in elderly care.
