Application of automated interactive voice response systems in post-diagnosis management of chronic disease patients: a scoping review
10.3760/cma.j.cn115682-20240816-04583
- VernacularTitle:自动交互式语音应答系统在慢性病患者诊后管理中应用的范围综述
- Author:
Wenjie WANG
1
;
Yuxing XIE
;
Yuwei MO
;
Ning JIANG
;
Yimin LI
;
Li NING
Author Information
1. 浙江中医药大学护理学院，杭州 310053
- Publication Type:Journal Article
- Keywords:
Review;
Chronic disease;
Automated interactive voice response system;
Post-diagnosis management;
Multimodal
- From:
Chinese Journal of Modern Nursing
2025;31(9):1141-1146
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To summarize the current status of the application of automated interactive voice response systems (AIVRS) in post-diagnosis management of chronic disease patients.Methods:A computer search was conducted in PubMed, Embase, Web of Science, CINAHL, Cochrane Library, China National Knowledge Infrastructure, Wanfang Data, China Biology Medicine disc, and VIP, covering the literature from establishing these databases to May 25, 2024. Two researchers screened the literature and extracted data based on inclusion and exclusion criteria.Results:A total of 16 articles were included. The content of AIVRS in post-diagnosis management of chronic disease patients mainly includes self-care guidance, medication management, and decision support. The outcome indicators primarily focus on feasibility evaluation and effect evaluation.Conclusions:AIVRS is feasible in post-diagnosis management of chronic disease patients. However, there are still shortcomings, such as technical limitations, performance issues, and the use of unimodal data to assess patient outcome indicators. Future research could strengthen the theoretical foundation of AIVRS in post-diagnosis management interventions, appropriately add interactive modules, and provide real-time guidance to improve the effectiveness of AIVRS in post-diagnosis management.
