Study on influencing factors of emergency patient satisfaction in maternal and child specialty hospital based on principal component analysis
10.3969/j.issn.1671-332X.2025.10.005
- VernacularTitle:基于主成分分析法的妇幼专科医院急诊患者满意度影响因素研究
- Author:
Tingting ZHOU
1
;
Mei YUAN
1
Author Information
1. 四川大学华西第二医院 四川成都 610066
- Publication Type:Journal Article
- Keywords:
Emergency patients;
Satisfaction;
Medical experience;
Principal component analysis;
Influencing factors
- From:
Modern Hospital
2025;25(10):1496-1500,1508
- CountryChina
- Language:Chinese
-
Abstract:
Objective To investigate the current status and influencing factors of emergency patient satisfaction,propose improvement suggestions,and provide a decision-making basis for hospitals to enhance patients' medical experience and satisfac-tion.Methods A questionnaire survey was conducted among emergency patients using random sampling.Descriptive statistics were used to analyze the current status of emergency patient satisfaction,and principal component analysis was applied to explore the influencing factors.Results The satisfaction score of emergency patients in the hospital was 4.75,indicating a relatively high overall satisfaction level.Service quality,rights protection,and environmental facilities were identified as significant factors influencing emergency patient satisfaction.Conclusion Hospitals should further improve service quality,strengthen rights pro-tection,and enhance the medical environment to boost patient satisfaction and promote high-quality development of the hospital.
