Strategies and practices of lean management in maternal and child healthcare specialties within a gen-eral hospital
10.3969/j.issn.1671-332X.2025.09.015
- VernacularTitle:综合医院妇幼专科工作精细化管理的策略与实践
- Author:
Wenfeng XU
1
;
Shaofan FANG
1
Author Information
1. 广州市第一人民医院 广东 广州 511457
- Publication Type:Journal Article
- Keywords:
General hospital;
Maternal and child healthcare work;
Lean management;
Strategies
- From:
Modern Hospital
2025;25(9):1371-1374
- CountryChina
- Language:Chinese
-
Abstract:
This paper aims to explore the strategies and practices of implementing lean management in maternal and child healthcare specialties within a general hospital.Based on the characteristics and needs of maternal and child healthcare work,standardized workflows were established utilizing information technology.A quality control and evaluation system was implemen-ted,the mechanism for multidisciplinary collaboration was optimized,and doctor-patient communication was strengthened to en-hance service quality.Initiatives such as satisfaction surveys and grassroots support programs were conducted.Through the prac-tice of lean management in the hospital's obstetric wards and pediatric outpatient departments,maternal satisfaction increased by nearly 7 percentage points,reaching an overall satisfaction rate of 93％.The overall satisfaction rate among children's parents reached 92％.This approach provided more professional and precise medical services for pregnant women and pediatric patients.Pediatric specialists provided support to grassroots hospitals,improving their diagnosis and cure rates for complex and critical illnes-ses.Lean management enhanced the overall competitiveness of the general hospital and patient satisfaction,providing strong support for maternal and child healthcare work.Lean management holds significant importance in maternal and child healthcare specialties,offering valuable insights and assistance for improving the quality and efficiency of healthcare services for women and children.
