Exploration of a survey on improving patient satisfaction based on the"dual improvement and dual en-hancement"of medical services
10.3969/j.issn.1671-332X.2025.08.015
- VernacularTitle:基于医疗服务"双改善双提升"提高患者满意度的调查研究
- Author:
Cihui HUANG
1
;
Junzhi ZHANG
1
;
Xiaotong GUO
1
Author Information
1. 国家癌症中心/国家肿瘤临床医学研究中心//中国医学科学院北京协和医学院肿瘤医院深圳医院 广东 深圳 518116
- Publication Type:Journal Article
- Keywords:
Medical services;
Dual improvement and enhancement;
Patient satisfaction;
Medical experience
- From:
Modern Hospital
2025;25(8):1198-1201
- CountryChina
- Language:Chinese
-
Abstract:
Objective On the basis of the"dual improvement and dual enhancement"of medical services,analyze the results of the patient satisfaction evaluation questionnaire survey report,in order to provide suggestions and reference value for hospital satisfaction management work,improve patient satisfaction in hospitals,and enhance the medical experience.Methods Analyze the hospital management situation based on the results of 460 reports from a satisfaction questionnaire survey conducted in the third quarter of 2024 at a certain hospital.Results The overall satisfaction score of patients in the third quarter of 2024 was 92.26 points;Patients have higher satisfaction with the convenient process and doctors,but lower satisfaction with the envi-ronment and medical technology;Patients have higher satisfaction with nursing and doctors,but lower satisfaction with the envi-ronment and cafeteria.The main problems in hospitals are outpatient medical technology services,inpatient environment,and doctor-patient communication.0.77% of patients believe that hospitals need to strengthen convenient facilities,and 8.46% of patients believe that environmental sanitation needs to be strengthened.Conclusion Hospitals need to further improve the pa-tient's medical environment,optimize the examination process,shorten the waiting time for examinations,enhance the quality of medical technology,improve the quality of medical services,strengthen the notification of precautions,and promote harmonious doctor-patient relationships,in order to comprehensively achieve the"dual improvement"plan,improve patient satisfaction,and enhance the medical experience.
