Practices and explorations of hospital petition management from the perspective of high-quality devel-opment
10.3969/j.issn.1671-332X.2025.08.010
- VernacularTitle:高质量发展视域下医院信访工作实践与探讨
- Author:
Jiayu MENG
1
;
Yi SHI
1
;
Luyang HE
1
Author Information
1. 上海市胸科医院//上海交通大学医学院附属胸科医院 上海 200230
- Publication Type:Journal Article
- Keywords:
Petition management;
Public hospitals;
High-quality development;
Health needs
- From:
Modern Hospital
2025;25(8):1180-1183
- CountryChina
- Language:Chinese
-
Abstract:
In the context of high-quality development,enhancing hospital petition management is essential for fostering a harmonious doctor-patient relationship.This study uses a tertiary general hospital in Shanghai as a case to retrospectively analyze the handling of hospital complaints from 2022 to 2024.It examines the current petition landscape,identifies significant issues re-flected in these petitions,and explores the underlying causes of challenges in resolving petition-related conflicts.Furthermore,it discusses the hospital's strategies in innovating management mechanisms,engaging diverse stakeholders,developing professional teams,and comprehensively addressing patient needs.These approaches aim to offer valuable insights for public hospitals to im-prove petition management efficiency as they advance in high-quality development.
