Development and implementation of a new operation and management model of"one body,two wings and three drives"in a public hospital in Shenzhen
- VernacularTitle:"一体两翼三驱动"运营管理新模式的探索与实践
- Author:
Yue QIU
1
;
Xiaorou XIE
1
;
Wei JIANG
1
;
Qingshan GENG
1
;
Bin DAI
1
;
Yanhui KUANG
1
;
Yunping WANG
1
;
Jun SUN
1
;
Haokai ZHAI
1
Author Information
- Publication Type:Journal Article
- Keywords: Public hospital; Operation management; High-quality development
- From: Modern Hospital 2025;25(5):734-737
- CountryChina
- Language:Chinese
- Abstract: Objective To assess the efficacy of an innovative operational management model in enhancing the refined operational management of a public hospital.Methods An innovative operational management model,"One Body,Two Wings and Three Drives",was developed,which involved establishing a systematic operational management system,strengthening per-formance and cost control,and reinforcing the supporting roles of discipline construction,scientific and technological innovation,and smart hospital initiatives.This comprehensive approach aimed to systematically promote hospital operational management re-forms and improve overall efficiency and quality.Results After using this model,the hospital presented continuous improve-ments in operational efficiency and medical quality,with key performance indicators trending positively.Over the past three years,the average annual growth rate of outpatient and emergency service visits reached 6.6％,inpatient service visits increased by 5.7％,and the Case Mix Index(CMI)rose by 0.22 over two consecutive years.Conclusion This model is highly systemat-ic,practical,and policy-compatible,providing a replicable path for the high-quality development of public hospitals.
