Application effect evaluation of patient service intelligent management platform based on one hospital and multiple districts
10.3969/j.issn.1671-332X.2025.03.023
- VernacularTitle:基于一院多区的患者服务智慧管理平台的应用效果评价
- Author:
Hanxu LANG
1
;
Peipei JIA
;
Lianfang LU
;
Juan FENG
;
Houping ZHAO
;
Lili WEI
Author Information
1. 青岛大学附属医院 山东青岛 266000
- Publication Type:Journal Article
- Keywords:
Hospital management;
Patient services;
Intelligent platform;
Satisfaction;
Patient experience
- From:
Modern Hospital
2025;25(3):417-421
- CountryChina
- Language:Chinese
-
Abstract:
Objective The sample hospital is currently in the exploration stage of creating patient satisfaction service un-der the one-hospital and multi-district management mode.In order to improve the overall feeling of patients in the process of hos-pital treatment,the application effect of the existing all-round full-cycle patient service intelligent management platform in the hos-pital is quantitatively evaluated,so as to better improve the service mode.Methods A survey was conducted to collect satisfac-tion data from two groups:the experimental group,which utilized the comprehensive and full-cycle patient service intelligent man-agement platform for diagnosis and treatment services,and the control group,which followed the conventional patient admission and discharge process.The work efficiency number was obtained and calculated through the background of the system,including the average time to handle hospitalization procedures,the average waiting time for examination,the average time to handle dis-charge procedures,the time spent on each follow-up visit and the response rate of follow-up patients.The data were analyzed sta-tistically.Results The work efficiency of the experimental group was significantly better than that of the control group,and the satisfaction of hospitalized patients and staff was higher than that of the control group.Conclusion The application of the com-prehensive and full-cycle patient service intelligent management platform can improve the satisfaction of patients and staff,opti-mize the efficiency of treatment,and better serve the management mode of one hospital and multiple districts.
