Analysis on the operation of online consultation at internet-based hospital of A hospital in Shantou
10.3969/j.issn.1671-332X.2025.03.025
- VernacularTitle:汕头市A医院互联网医院线上问诊运行情况分析
- Author:
Qing HUANG
1
;
Yang ZHENG
1
Author Information
1. 汕头市中心医院 广东汕头 515031
- Publication Type:Journal Article
- Keywords:
Internet-based hospital;
Online consultation;
Consultation response time
- From:
Modern Hospital
2025;25(3):427-429,434
- CountryChina
- Language:Chinese
-
Abstract:
Objective Analyze the operation of the online consultation services at internet-based hospital of A Hospital in Shantou.Provide a reference for the development of online diagnostic and treatment services in grassroots hospitals.Methods Descriptive statistics were employed to analyze the backend data of online consultations at Hospital A in Shantou City from 2020 to 2022.Results ①The online consultation services of Hospital A's Internet Hospital were predominantly used by female pa-tients,with the highest usage rate in the 21-40 age group(68.52％),and the lowest usage rate among patients aged 90-100(0.05％);②The most popular specialties were obstetrics and gynecology,nuclear medicine,gastroenterology,endocrinology,cardiology,respiratory and critical care medicine,infectious diseases,pediatrics,otorhinolaryngology-head and neck surgery,and family medicine;③The primary purpose of online consultations was to seek medical advice,accounting for the highest propor-tion(73.22％),followed by report review(16.06％),prescription refills(10.47％),and other reasons(0.26％);④ The consultation response rate was 83.89％,with only 2 553(16.11％)out of 15 846 consultations left unresponded;⑤Out of 11 322 recorded response times,the highest proportion of consultations had a waiting time greater than 90 minutes(54.84％),followed by those seen within ≤30 minutes(26.88％),then those seen between 30 minutes and 60 minutes(11.14％),and fi-nally those seen between 60 minutes and 90 minutes(7.14％).Conclusion The online consultations at Hospital A's Internet Hospital were mainly used by young females,with internal medicine being the predominant department.Online consultations have brought convenience to patients,but there is a need for further improvement in consultation waiting times to better serve patients.
