Management practice of optimizing hospital document supervision based on the PDCA cycle:a case study of a tertiary hospital in south China
10.3969/j.issn.1671-332X.2025.06.016
- VernacularTitle:基于PDCA循环法优化医院公文督办模式的管理实践
- Author:
Jiajia JING
1
;
Hairuo ZHOU
;
Guannan SHU
;
Hongjiang LIU
Author Information
1. 中山大学附属第一医院 广东广州 510080
- Publication Type:Journal Article
- Keywords:
PDCA;
Hospital administration;
Document supervision;
Refined management
- From:
Modern Hospital
2025;25(6):882-886
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the application value of the PDCA(Plan-Do-Check-Act)cycle in hospital document supervision management,with the aim of improving document processing efficiency and optimizing administrative workflows.Methods A tertiary hospital in South China was selected as the study subject.In response to a low document completion rate in 2023(74.99％),a fishbone diagram analysis was conducted to identify key efficiency bottlenecks.A classified and hierarchical supervision model based on the PDCA cycle was established.Departments were grouped into high-volume(＞400 cases/year),medium-volume(100-400 cases/year),and low-volume(＜100 cases/year).Targeted interventions were implemented in low-efficiency departments using a"liaison officer+negative list+responsible person tracking"mechanism.Results After im-plementation,the completion rate in low-efficiency departments improved from 26.93％-87.86％ to 58.25％-100％(P=0.028).The hospital's overall average document completion rate reached 93.30％ in 2024,an 18.31％ increase compared to baseline.Conclusion The stratified document supervision model based on the PDCA cycle can significantly enhance administra-tive efficiency and provides practical reference for refined management in public hospitals.
