Analysis on the mediating effect of patient trust between outpatient appointment and medical experience
10.3969/j.issn.1671-332X.2025.06.011
- VernacularTitle:患者信任在门诊预约与就医体验间的中介效应分析
- Author:
Yue LIU
1
;
Lu GUO
1
;
Yiran CHU
1
Author Information
1. 天津市第一中心医院 天津 300190
- Publication Type:Journal Article
- Keywords:
Outpatient appointment;
Medical experience;
Patient trust;
Mediating effect
- From:
Modern Hospital
2025;25(6):862-864,868
- CountryChina
- Language:Chinese
-
Abstract:
Objective To explore the mediating effect of patient trust between outpatient appointment and medical expe-rience,and to provide academic reference for improving patients' medical experience.Methods Using 1 200 samples of ques-tionnaire survey conducted in the outpatient department of Tianjin First Central Hospital from December 2024 to March 2025,the correlation among outpatient appointment,medical experience and patient trust was analyzed,and the mediation effect model was constructed by using the Model 4 module in the SPSS 27.0 Process plug-in to test the mediation effect of patient trust.Results The study found that patients' trust plays a completely mediating role in the model(95％CI:0.044 6-0.180 5,P＜0.05),and outpatient appointment can improve patients' medical experience by improving patients' trust.Conclusion Outpatient appoint-ment can not only directly affect patients' medical experience,but also indirectly affect patients' medical experience through the intermediary trusted by patients.A perfect outpatient appointment system is helpful to guide patients to build trust in the hospital and promote the improvement of patients' medical experience.
