The path and effect of primary health services from service encounter to'stickiness'formation:Based on the experience of X Town,Qianjiang District,Chongqing Municipality
10.3969/j.issn.1674-2982.2025.03.001
- VernacularTitle:基层卫生服务从供需接触到"粘性"形成的路径与效应
- Author:
Hao-miao LI
1
;
Teng-xu LI
;
Liang ZHANG
Author Information
1. 武汉大学政治与公共管理学院 湖北 武汉 430072;武汉大学健康治理研究中心 湖北 武汉 430072
- Publication Type:Journal Article
- Keywords:
Service encounter;
Supply and demand stickiness;
Primary health services;
Health co-governance
- From:
Chinese Journal of Health Policy
2025;18(3):1-8
- CountryChina
- Language:Chinese
-
Abstract:
As the base of the three-tier rural health service network,primary health-care institutions are facing major bottlenecks,such as mismatches with residents'health service needs,shrinking capacity and serious patient losses.The formation of supply and demand service'stickiness'is a key path to promote patient primary care,maintain the sustainable development of the primary health service system,and improve the health of rural residents from a micro perspective,and it is also an important means to address the many challenges of the development of rural primary health care in the new era.Through the case study of X Township Health Center in Qianjiang District,Chongqing,this study found that the health centre was once caught in the difficulties of patient outflow,backward assessment and development restrictions,but in recent years,the institution has turned passivity into initiative,and gradually formed the service'stickiness'between supply and demand by optimizing the service contact process and improving the perceived quality of the residents.The formation of supply and demand'stickiness'is not only conducive to the retention of patients and the enhancement of health management,but also increases the income of primary health care institutions and promotes their sustainable development,which provides valuable practical experience for the transformation and development of primary health care.
