Application of review action in improving consultation quality
10.3969/j.issn.1671-332X.2025.02.015
- VernacularTitle:基于复盘行动的医院会诊质量提升研究
- Author:
Zhenzhen LI
1
;
Sulin ZHAO
1
;
Hong HE
1
Author Information
1. 中山大学附属第三医院 广东 广州 510630
- Publication Type:Journal Article
- Keywords:
Review action;
Consultation quality;
Application
- From:
Modern Hospital
2025;25(2):220-223
- CountryChina
- Language:Chinese
-
Abstract:
Objective To analyze the application effect of review action in improving the quality of consultation.Meth-ods A review action team was established to implement a review action for consultations at the Third Affiliated Hospital of Sun Yat-sen University from March 2023 to March 2024.The review action included four sequential steps:goal review,outcome eval-uation,root cause analysis,and experience summarization,outlining the current implementation status of the review action in consultations.The review action followed a progressive approach:first,a target review was conducted,focusing on revisiting the initial objectives and expected outcomes;second,the results were evaluated by comparing them with the original goals,identif-ying strengths and weaknesses in the execution process;third,the reasons were analyzed,focusing on determining success drivers and failure factors;finally,experiences were summarized,emphasizing reflection,identifying patterns,and formulating action plans for improvement.Results Based on the review action,the hospital implemented six key measures:establishing a closed-loop process for large consultation applications via a mobile health platform,integrating the full consultation process,including application,approval,and payment mechanisms for external consultations via the online hospital platform,establishing and refi-ning a consultation supervision system,optimizing the consultation process,etc.As a result,the online application and approval rates for both internal and external consultations,as well as the payment rate for external consultations via the online hospital plat-form,have all reached 100％.These measures have effectively standardized the consultation process and significantly improved consultation quality and efficiency.Conclusion Review action is an effective approach to enhancing consultation efficiency,im-proving consultation quality,and standardizing consultation processes.
