Expert consensus on selection of competency evaluation indicators for of psychological hotline professionals
10.3969/j.issn.1000-6729.2025.06.03
- VernacularTitle:心理援助热线专业人员胜任力评价指标选择的专家共识
- Author:
Jingning CHEN
1
;
Yongyan DENG
;
Bo YANG
;
Hong LIANG
;
Xudong CHEN
;
Yueqin HUANG
;
Jingyi WANG
;
Cuiling WANG
;
Lin HAN
;
Zhaorui LIU
;
Gang WANG
Author Information
1. 北京大学第六医院,北京大学精神卫生研究所,国家卫生健康委员会精神卫生学重点实验室(北京大学),国家精神心理疾病临床医学研究中心(北京大学第六医院),北京 100083
- Publication Type:Journal Article
- Keywords:
psychological hotline;
competence;
Delphi method;
analytic hierarchy process;
evaluation indicator
- From:
Chinese Mental Health Journal
2025;39(6):490-495
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To identify competency evaluation indicators for psychological hotline professionals,provi-ding scientific reference for their training and assessment.Methods:Through literature review,initial competency evalua-tion indicators were selected,followed by Delphi consultation with sixteen experts across China.The analytic hierarchy process(AHP)was used to assign weights to each indicators.Results:The response rate of expert consultation question-naire was 100％,and the expert authority coefficients for the two rounds of consultation were 0.92 and 0.90 respective-ly.After two rounds of expert consultation,a competency evaluation index system for professional counselors of psycho-logical aids hotline was constructed,including four first-level indexes,nine second-level indexes,and 34 third-level inde-xes.The weight of each index was determined using the AHP.The Kendall coefficient of concordance of all level's inde-xes in the two rounds of consultation were 0.16-0.18 and 0.16-0.25,respectively.Conclusion:The expert consensus developed in this study serves as an reference for evaluating the competency of psychological hotline professionals,sup-porting their training and assessment.
