The development status of chaperone service industry and the countermeasures of strengthening supervision:A qualitative study
10.3969/j.issn.1674-2982.2025.04.006
- VernacularTitle:陪诊服务行业发展现状与强化监管对策:一项质性研究
- Author:
Rui DING
1
;
Rui-ming DAI
1
;
Biao WANG
1
;
Li LUO
1
;
Tian-tian ZHANG
1
Author Information
1. 复旦大学公共卫生学院 上海 200032
- Publication Type:Journal Article
- Keywords:
Chaperone service industry;
Patient navigators;
Theory of Planned Behavior;
Knowledge-Attitude-Practice model;
Qualitative research
- From:
Chinese Journal of Health Policy
2025;18(4):45-50
- CountryChina
- Language:Chinese
-
Abstract:
Objective:With the aging of the population and the increase of medical treatment in different places,chaperone services are gradually emerging,but there are problems such as insufficient training of patient navigators and lack of rules and regulations in the industry.It is necessary to strengthen supervision and standardized management to improve service quality.To explore the current situation and risks of the chaperone service industry from the perspective of patient navigators and doctors,and to provide suggestions for policy formulation.Methods:The Theory of Planned Behavior(TPB)and Knowledge-Attitude-Practice(KAP)models were developed to outline the interview.A total of 22 doctors and patient navigators were selected from 5 large Grade Three hospitals and 20 online consultation platforms in Shanghai for semi-structured interviews.The data were analyzed using"7 Steps of Data Analysis in Colaizzi Phenomenology Research".Results:The chaperone service industry faces risks such as lack of professional norms,vague definition of legal responsibilities,insufficient professional competence among practitioners,and regulatory gaps.Conclusions:We should further establish a unified industry standard and certification system,strengthen the training of patient navigators,improve the supervision of online platforms,and effectively protect the rights and interests of doctors,so as to better promote the development of the industry and provide quality services for patients and doctors.
