Key node design and optimization of internet hospital service processes
10.3969/j.issn.1671-332X.2025.07.030
- VernacularTitle:互联网医院就医流程关键节点设计与优化
- Author:
Chongjin WANG
1
;
Keng ZHOU
;
Naiwei XU
;
Tianzhi YU
Author Information
1. 天津医科大学总医院 天津 300052
- Publication Type:Journal Article
- Keywords:
Internet hospital;
Service process;
Intelligent triage;
Flexible appointment
- From:
Modern Hospital
2025;25(7):1100-1102,1106
- CountryChina
- Language:Chinese
-
Abstract:
Against the backdrop of deep integration between digital technology and healthcare,internet hospitals are tran-sitioning from"channel supplementation"to"service reconstruction."Based on conventional internet hospital service processes,this paper proposes construction suggestions and optimization strategies for four key nodes:the development of intelligent triage systems,the improvement of appointment systems,the integration of online and offline services,and the expansion of post-consul-tation services.By focusing on patient experience,medical services can become more humanized and personalized,thereby en-hancing patient efficiency and satisfaction with internet-based healthcare services and promoting the overall development of the medical service industry.
