An empirical study on the coordinated development of multi-campus public hospitals from patients' perspective
10.3969/j.issn.1671-332X.2025.07.024
- VernacularTitle:患者感知视觉下公立医院多院区协同发展的实证研究
- Author:
Haihua PENG
1
;
Haibin LIANG
;
Yanna LI
Author Information
1. 广州医科大学附属中医医院 广东 广州 510130
- Publication Type:Journal Article
- Keywords:
Patient satisfaction;
Integrated construction of multiple campuses;
Differential layout;
Homogeneous serv-ices;
Coordinated development
- From:
Modern Hospital
2025;25(7):1075-1078,1087
- CountryChina
- Language:Chinese
-
Abstract:
Objective Against the backdrop of the country's initiative to channel high-quality medical resources to grassroots levels,the development model of public hospitals with multiple campuses has become a trend.This paper aims to pro-vide a reference for achieving the coordinated development of multiple campuses.Methods Taking the Traditional Chinese Med-icine Hospital Affiliated to Guangzhou Medical University as an example,this paper analyzed the patient satisfaction in public hospitals with multiple campuses,and studied the service differences and their causes from the perspective of patients' perception in different campuses.Results In 2024,the patient satisfaction scores of Tianhe,Zhuji,and Tongde branches were 89.15,89.91,and 88.71 respectively.For outpatient service satisfaction,the highest-scoring items were the consultation environment(91.19)at Tianhe branch,hospital services(91.99)at Zhuji branch,and the consultation process(89.35)at Tongde branch.Regarding inpatient service satisfaction,the highest scores in all three branches were for hospital management,while the lowest scores were for logistics services.Conclusion There are differences in patient satisfaction among different branches.There are significant differences in outpatient services among the branches.The satisfaction scores of non-medical services such as the envi-ronment and process in Tianhe branch are relatively high,while the scores of hospital services in Zhuji branch and Tongde branch are relatively high.However,the evaluations of inpatient services among the branches are relatively consistent.The satisfaction scores,from high to low,are in the order of hospital management＞diagnosis and treatment services＞consultation process＞inpatient environment＞logistics services.
