Current status of research on improving patients′ medical experience based on bibliometrics
10.3760/cma.j.cn111325-20240516-00405
- VernacularTitle:基于文献计量的提升患者就医体验研究现状
- Author:
Shanshan LIANG
1
;
Tao NIAN
;
Fei BAI
;
Yongsheng WANG
;
Wendi LIU
;
Xinxin DENG
;
Kehu YANG
;
Xiuxia LI
Author Information
1. 兰州大学卫生技术评价中心/循证社会科学研究中心 兰州大学公共卫生学院，兰州 730000
- Publication Type:Journal Article
- Keywords:
Health services administration;
Patient medical experience;
Problems;
Solutions;
Bibliometrics;
Visual analysis
- From:
Chinese Journal of Hospital Administration
2025;41(5):398-404
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To review the literature on improving patients′medical experience, analyze the current research status in this field, and provide references for enhancing patients′medical experience.Methods:A search was conducted for studies related to improving patients′medical experience published from January 2015 to November 2024 in eight databases, including CNKI and Web of Science. Using software CiteSpace 6.4.R1 and VOSviewer 1.6.19 to analyze publication trends, keyword clustering, existing problems in the process of improving patients′medical experience, and the measures taken.Results:6 507 articles were included, of which 4 452 were in English (68.4%) and 2 055 were in Chinese (31.6%). The annual number of publications showed a nearly linear growth trend ( R2 = 0.983 9). The clustering analysis results indicated that domestic and international research mainly focused on patient-centered diagnostic and treatment systems, behaviors, services, and environments. Existing studies revealed that there were still problems such as long waiting times for appointments and consultations (292 articles), uneven distribution of medical resources (198 articles), and poor doctor-patient communication (155 articles). To improve patients′medical experience, the following intervention measures were proposed: accelerating the medical reform process and strengthening government responsibilities (169 articles); enhancing service concepts and innovating service models (363 articles); optimizing the consultation process and simplifying medical procedures (221 articles); improving the consultation environment and optimizing the facilities in the consultation area (181 articles); and integrating technological advantages to cover the entire medical process (346 articles). Conclusions:Research on improving patients' medical experience was increasingly attracting the attention of more and more scholars. Issues such as low service efficiency, unbalanced resource allocation, and poor doctor-patient communication need to be given special attention. In the future, it is recommended to enhance the experience of patients′ medical experience by strengthening policy and institutional guarantees, accelerating the construction of information technology, improving doctor-patient communication skills and humanistic care, and enhancing the capacity of primary medical services.
