Operational effectiveness of a multi-medication management and consultation service platform for elderly patients based on quality function deployment and “Internet+”
10.3760/cma.j.cn115624-20241022-00840
- VernacularTitle:基于QFD和“互联网+”的老年患者多重用药管理与咨询服务平台的运行效果
- Author:
Shaorui BAO
1
;
Xianchai HONG
1
;
Meichun SHU
1
;
Yueting YU
1
;
Xiaoxue WANG
1
Author Information
1. 温州医科大学附属第一医院神经内科362病区，温州 325014
- Publication Type:Journal Article
- Keywords:
Aged;
Quality function deployment;
Internet +;
Drug therapy, combination;
Platform construction
- From:
Chinese Journal of Health Management
2025;19(1):20-24
- CountryChina
- Language:Chinese
-
Abstract:
Objective:To analyze the operational effectiveness of a multi-medication management and consultation service platform for elderly patients based on quality function deployment (QFD) and “Internet+”.Methods:It was a non-randomized controlled trial. A total of 100 elderly patients were selected from the Department of Neurology of the First Affiliated Hospital of Wenzhou Medical University from September to November 2023 with convenience sampling method. The medication management was carried out through the multiple medication management and counseling service platform for the patients based on QFD and “Internet+”. The core modules included reminder module, evaluation module, consultation module and popularization module. A self-designed satisfaction questionnaire was used to collect the satisfaction scores of hospital service quality, medication adherence, medication knowledge, and medication safety before and one month after the platform was implemented. A total of 100 questionnaires were distributed, and 100 valid questionnaires (100%) returned. The t-test was used to analyze the differences between the satisfaction scores before and after the operation of the platform to evaluate the operation effects. Results:Among the 100 elderly patients with multiple medications included in the analysis, 65 were male and 35 were female, 84 patients had a combination of ≥2 chronic diseases. The patients aged (68.73±5.99) years, and the number of medications they were taking was (7.65±1.04). The scores of hospital service quality, medication adherence, medication knowledge, and medication safety after the application of the platform were all significantly higher than those before the launch of the platform [(3.66±0.48) vs (2.91±0.70) points, (3.90±0.30) vs (1.30±0.46) points, (3.39±0.49) vs (3.02±0.63) points, (3.75±0.44) vs (1.48±0.59) points](all P<0.05). Conclusion:The multiple medication management and consultation service platform for elderly patients based on QFD and “Internet+” can enhance the scientific management of multiple medication in elderly patients, reduce the burden of medication, improve the quality of medical services, and promote the development of intelligent elderly care services.
