Study on the Outcomes and Influencing Factors of Internet-based Video Medical Consultation Services
- VernacularTitle:互联网视频问诊服务结果及影响因素研究
- Author:
Yujie ZHA
1
;
Lining GUO
1
;
Caina HUANG
1
;
Renjie LUO
1
;
Yuxin LIU
1
Author Information
1. 华中科技大学同济医学院医药卫生管理学院 湖北 武汉 430030
- Publication Type:Journal Article
- Keywords:
Internet;
video consultation;
service outcome;
influencing factor
- From:
Chinese Hospital Management
2025;45(5):17-21
- CountryChina
- Language:Chinese
-
Abstract:
Objective Based on clinical consultation practices,it systematically evaluates the outcomes of remote video consultation services,identifies key factors influencing these outcomes,and provides empirical evidence for optimizing telemedicine services.Methods It recruited 201 patients nationwide requiring video consultations,objectively recorded diagnostic outcomes,and analyzed influencing factors using hierarchical regression.Results Among the 201 participants,62(30.84％)achieved effective diagnosis and treatment,while 139(69.16％)did not meet expected outcomes.Hierarchical regression results revealed that disease category,physician title,availability of auxiliary diagnostic information,and presence of assisting personnel significantly impacted consultation outcomes(P＜0.05).Higher physician titles,richer auxiliary diagnostic information provided by patients,and involvement of assisting personnel correlated with better alignment of outcomes with expectations.Conclusion Significant variations in video consultation outcomes were observed,primarily influenced by assisting personnel,physician qualifications,auxiliary diagnostic information and disease category.It is suggested to introduce a large artificial intelligence model for pre-triage,set up standardized video consulting rooms in primary medical and health institutions and configure collaborative personnel,and build a regional patient information sharing platform,so as to improve patient satisfaction during treatment and promote the further development and optimization of video consultation.
