A Comparative Study of Public Hospitals Operational Assistant Service Models
- VernacularTitle:公立医院运营助理服务模式比较研究
- Author:
Zixu GUO
1
;
Zhiping GUO
;
Yaojun ZHAO
Author Information
1. 郑州大学公共卫生学院 河南 郑州 450001
- Publication Type:Journal Article
- Keywords:
public hospital;
operational assistant;
service model
- From:
Chinese Hospital Management
2025;45(3):18-21
- CountryChina
- Language:Chinese
-
Abstract:
Promoting the innovation of the operational assistant service model of public hospitals is an important task to realize the lean operation management of public hospital.Through literature research,four typical operational assistant service models currently implemented in public hospitals in China are summarized:the specialized opera-tional assistant service model,the part-time operational assistant service model,the'team-based'operational assistant service model,and the hybrid financial assistant service model combining full-time and part-time roles.These four models are compared and analyzed from five dimensions:management system,role positioning,per-sonnel composition,selection and training,and service mechanism.Based on this,it is proposed that a new Spe-cialized Multi-Disciplinary Team operational assistant service model should be explored and developed according to local conditions to meet the new requirements for lean operational management and high-quality development of public hospitals in the new era.
